RQ00360 - Applications Architect - Senior
RQ00360 - Applications Architect - Senior
Posted on :
17-07-2025
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1 Vacancy
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Job Description
Key Responsibilities:
- Lead the design and implementation of scalable secure and user-centric SaaS solutions using ServiceNow (ITSM workflows integration hubs) and OpenText (content services case management records and document workflows).
- Define and maintain solution architectures that enable hybrid integration across SaaS platforms legacy applications and cloud infrastructure (e.g. Azure).
- Translate complex business requirements into modular application designs leveraging configuration over customization within platforms like ServiceNow and OpenText.
- Design and oversee integrations between SaaS platforms and other enterprise systems (e.g. ERP procurement platforms vendor portals) using APIs webhooks middleware and native integration frameworks.
- Develop architecture artifacts such as reference models data flows and interface definitions that align with enterprise principles and maximize reuse.
- Define governance and configuration standards for platform administration including access control metadata standards and system lifecycle practices.
- Evaluate and advise on best-fit SaaS and PaaS platforms based on business needs compliance requirements technical architecture and long-term scalability.
- Work closely with enterprise architects delivery teams product managers and vendors to ensure architectural alignment across initiatives.
- Support cloud-enabled delivery of content and workflow services through OpenText integrations with Azure SharePoint Microsoft 365 and other digital platforms.
- Guide solution implementation teams through sprint planning backlog refinement and technical validation processes.
- Ensure SaaS solutions align with enterprise governance (e.g. GO-ITS) data classification standards and information lifecycle policies.
- Contribute to business case development procurement processes (e.g. RFBs/RFIs) and vendor evaluations with architectural insights.
Required Qualifications & Experience:
- 8 years of experience in application or solution architecture with a focus on modernizing or implementing enterprise SaaS platforms.
- Hands-on experience designing and implementing solutions in ServiceNow (especially ITSM Customer Service Management) and/or OpenText.
- Experience architecting workflow automation records/document management and case management systems in a SaaS context.
- Familiarity with Azure or similar platforms for hybrid integration identity federation (Azure AD) and secure access models.
- Strong understanding of integration patterns and tools (e.g. RESTful APIs webhooks middleware iPaaS platforms).
- Proven ability to design scalable modular and maintainable solutions with a focus on configuration over code within SaaS ecosystems.
- Deep understanding of data privacy retention and security considerations in public sector SaaS deployments.
- Demonstrated experience working in structured delivery environments using Agile and iterative delivery models.
- Experience with public sector or regulated environments is a strong asset.
Desirable Skills:
- Certification in ServiceNow System Administration or Implementation Specialist and/or OpenText Content Server/ECM platforms.
- Familiarity with ITIL BPMN or process mapping techniques for workflow design.
- Experience integrating ServiceNow or OpenText with ERP systems procurement tools or custom-built applications.
- Knowledge of Ontario Government I&IT directives
- Experience designing solutions that incorporate digital signatures audit logging and secure document exchange.
- Knowledge of metadata structures data dictionaries and enterprise content governance models.
- Awareness of emerging trends in enterprise SaaS adoption low-code/no-code platforms and intelligent automation.
Core Competencies:
- Strong analytical and problem-solving skills; ability to translate business needs into actionable solution architecture.
- Clear communicator with the ability to engage and influence executive business and technical stakeholders.
- Collaborative and pragmatic with a delivery-focused mindset and a strong understanding of real-world platform limitations.
- Able to work across multiple domains and technologies bringing structure to complexity.
- Strategic thinker with a strong sense of architecture governance and solution lifecycle management.
Education:
- Bachelor s degree in Computer Science Information Systems Engineering or a related field is required.
- Certifications such as ServiceNow Architect TOGAF PMP ITIL or OpenText ECM Specialist are considered strong assets.
- nsights.
Requirements
Deliverables
- Solution Architecture Blueprints Target and transitional states for ServiceNow OpenText and SaaS-based applications.
- Integration Designs Logical and physical models of system-to-system interfaces across SaaS legacy and cloud.
- Workflow & Automation Models Visual representations and configurations for business processes within ServiceNow and OpenText.
- Security and Access Models IAM strategies using Azure AD RBAC and platform-native controls.
- Governance Artifacts Configuration standards permission matrices metadata schemas and compliance documentation.
- Architecture Decision Records (ADRs) Documented rationale for key design and technology choices.
- Technology Evaluation Reports Comparative analyses of SaaS platforms licensing models and vendor solutions.
- Implementation Support Artifacts Sprint inputs backlog clarifications platform configurations and QA checklists.
Must Haves:
- 8 years of experience in application or solution architecture with a focus on modernizing or implementing enterprise SaaS platforms.
- 5 years hands-on experience designing and implementing solutions in ServiceNow (especially ITSM Customer Service Management) and OpenText.
- 5 years experience designing and overseeing integrations between SaaS platforms and other enterprise systems (e.g. ERP procurement platforms vendor portals) using APIs webhooks middleware and native integration frameworks.
- 8 experience developing architecture artifacts such as reference models data flows and interface definitions that align with enterprise principles and maximize reuse.
Employment Type
Full Time
Key Skills
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