Customer Operations Coordinator (E)
Customer Operations Coordinator (E)
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
As a Customer Operations Coordinator you will be supporting our guests the Operation Support team and our customer care department. You will assist in resolving customer service issues fulfilling manually booked products and reporting.
Duties and Responsibilities
- Handling of guest issues and escalations
- Handling of fulfillment of manually booked products; including ticket transfers when applicable
- Provide outstanding service to all customers; both internal and external
- Assisting vendors with various reports
- Maintain accurate and detailed spreadsheets
- Support Customer Care Operation Support and IROs as needed
- Must provide professional support both written and verbally to customers and partners
- Must be able to take and make phone calls on a recorded line
- Must be able to perform work both remotely and in office
- Perform additional duties as assigned
#LI-Hybrid
Qualifications :
Qualifications
- Experience with Ticketing Events Hospitality / Hotels Attractions Box Office Yield Management or Technical Operations
- Comprehensive knowledge of Microsoft applications and the Internet
- Candidate to possess intermediate skill level in Microsoft Office products (Outlook Excel Word PowerPoint)
- Excellent customer service and vendor relation skills
- Excellent problem-solving skills
- Strong passion for travel and entertainment
- High energy ability to remain focused on goals working independently
- Ability to communicate effectively both written and oral in a professional manner
- Ability to multi-task be a team player and have strong organizational skills
- Adaptable to change with a positive can-do attitude
- Fluency in Spanish a plus
What Sets You Apart
- You have the proven ability to resolve complex customer issues
- You are detail-oriented and highly organized you manage ticket requests spreadsheets and multiple tasks with ease
- You thrive in a collaborative environment being a flexible and reliable team player to help whenever needed
This is an operational role that requires the availability to work any day of the week including nights holidays and weekends as needed.
The shifts for this role are 8AM-5PM and 10AM-7PM. This role has a hybrid schedule with 2 days in the office weekly.
Additional Information :
Entertainment Benefits Group offers outstanding employee benefits including:
- Medical Dental & Vision
- 401k Match
- Short Term Disability Long Term Disability (Company Paid)
- Basic Life and AD&D (Company Paid)
- Additional Voluntary Benefits (additional life legal critical care and more)
- Flexible Work Arrangements
- 3 Weeks of PTO 5 Personal Days
- Paid Holiday Break from Christmas to New Year
- Paid Holidays
- Fitness Reimbursement Program
- Annual Day of Giving
- Company Bonus Program
- Share in the FUN! EBG gives $1000 per year in Tickets-At-Work gift cards to full-time employees to experience and enjoy the savings marketplace!
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
