Duty Manager
Duty Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
KEY DUTIES AND RESPONSIBILITIES
Please note that this is not an exhaustive list of everything that needs to be done. Anantara employees always find new ways to look after the business their guests and their colleagues. Within this the key responsibilities for this position are:
- To oversee the daily activities of front desk agents concierge and other front office team ensuring they adhere to established procedures and provide excellent customer service.
- To monitor all arrivals ensuring all requests are carried out smoothly. Ensure all reservations are honoured or dealt with as quickly and smoothly as possible. Deal with VIP room inspections/arrivals/departures.
- To handle guest inquiries resolve complaints and ensure a positive guest experience from arrival to departure.
- To ensures smooth and efficient guest registration room assignments and departure processes.
- To assist in managing room availability optimizing occupancy and contributing to revenue management strategies.
- To assist in training new front desk staff providing guidance and support to enhance their performance.
- To ensures adherence to hotel security procedures including guest identification key control and emergency response.
- To maintain effective communication with other departments (housekeeping maintenance etc.) to ensure seamless operations and guest satisfaction.
- To participate in strategies to maximize revenue such as room upsells.
- In the absence of the Front Office Manager the Duty Manager may assume their responsibilities.
- Ensure all associates are up to date with current facts of the hotel products and services including room types rates relatives and facilities food and beverage outlets spa and health club.
- Attend training sessions as required.
Qualifications :
- Minimum 2 years experience at a assistant level within a Hotel environment
- Exceptional people management skills with the ability to lead and motivate a diverse team
- Excellent written and verbal communication skills.
- Exceptional customer service skills and an unwavering positive attitude.
- Understanding of trust accounting
- A passion for delivering exceptional pro-active customer service.
- Excellent written and verbal communication skills
- Availability to work a variety of shifts including weekends and public holidays if required.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
