Director, Operation and Activation

Responsible for driving enterprise-wide operational readiness space activation and integration of new spaces technologies and care models. Oversees the planning and execution of Moves Occupancy and Equipment (MOE) processes and transition strategies to ensure infrastructure changes are fully aligned with operational objectives. Collaborates with clinical and non-clinical stakeholders to ensure that staffing models workflows physical environments and systems are seamlessly integrated to support long-term sustainability and high-performance operations. Contributes to operational strategy regulatory alignment and performance improvement initiatives. Work is performed under general direction. Direct report to the UMMC Vice President of Operations.

Primary Responsibilities

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job responsibilities performed.

Serve as a strategic operational leader aligning infrastructure and space changes with clinical and business goals.

Collaborate with clinical and administrative leaders to assess readiness for service line needs space reconfigurations and departmental transitions.

Direct the full lifecycle of space activations from planning through go-live including milestone development operational test planning issue resolution and post-occupancy evaluations.

Lead interdisciplinary teams in preparing newly constructed renovated or repurposed spaces to ensure operational readiness continuity and regulatory compliance.

Integrate staffing workflows safety protocols equipment needs and regulatory requirements into activation planning and execution.

Lead MOE planning and manage transitions across clinical and support services including move logistics occupancy tracking stakeholder communication and equipment deployment.

Collaborate with Supply Chain IT Clinical Engineering and service line leaders on equipment planning procurement and deployment.

Represent hospital operations in planning design and FF&E (furniture fixtures and equipment) decisions for new and refreshed spaces ensuring alignment with functional and operational needs.

Collaborate with design facilities and communications teams to create signage systems that align with operational workflows support safety and accessibility standards enhance patient visitor and staff experience and reinforce the hospitals brand identity.

Support the space allocation and management process for School of Medicine FPI and UMB space and serves as the operational lead for the institutions Strategic Space Committee.

Lead and execute high-impact projects including new program launches service relocations and innovative care model implementations; provide executive-level reporting accountability and change management.

Track activation MOE and transition metrics to identify performance gaps and lead targeted corrective actions.

Maintain dashboards facilitate interdisciplinary meetings and ensure strategic alignment between operational initiatives and executive priorities.

Develop and execute operational strategies aligned with the hospitals mission to enhance performance patient outcomes and efficiency.

Provide budgetary oversight for operational functions including capital requisitions and business case development.

Establish and align performance metrics with organizational priorities to drive operational accountability and outcomes.

Ensure alignment of operational readiness and activation efforts with regulatory standards and compliance requirements.

Partner in business continuity and emergency preparedness planning to ensure operational resilience.

Oversee and perform managerial functions including hiring training and development and preparing performance reviews in accordance with UMMS policies and procedures.

Perform other duties as assigned.

Qualifications :

Education & Experience

 Required

Bachelors degree in Healthcare Administration Business Administration Architecture Nursing or related field or the equivalent combination of education training and experience.

Minimum 10 years of progressive experience in hospital operations space planning systems integration or transition management including at least 5 years in leadership roles managing cross-functional teams and large-scale operational initiatives in complex healthcare settings.

Proven success leading MOEs space activations and operational transitions in academic medical centers or integrated health systems.

Experience working within academic medical centers or integrated health systems with deep understanding of clinical workflows healthcare regulations and interdisciplinary coordination.

Education & Experience -

Preferred Masters degree in Healthcare Administration Business Administration Architecture Nursing or related field.

PMP (Project Management Professional) Lean Six Sigma or equivalent process improvement certification.

Knowledge Skills & Abilities

Strategic and systems-oriented thinker with demonstrated expertise in healthcare operations space activation and transition management.

Advanced skill in identifying and implementing innovative operational solutions that enhance efficiency quality and organizational effectiveness.

Advanced leadership skills including the ability to motivate and inspire staff to high performance levels resolve conflict establish alignment and clear direction prioritize initiatives optimize workflows and create a goal-driven environment supported by well-defined procedures and performance metrics.

Exceptional ability to articulate vision engage stakeholders and deliver compelling reports proposals and presentations.

Advanced skill in change management and communication planning to support large-scale adoption of new spaces processes and technologies.

Data-driven and outcomes-focused with a commitment to continuous improvement safety and operational excellence

Proven ability to influence key decision making across diverse functional areas including executive management.

Exhibit sound judgment and self-direction operating confidently and constructively without the need for detailed guidance

Proficient in project management tools (e.g. Smartsheet MS Project) with working knowledge of design tools (e.g. AutoCAD and Revit).

Advanced skill managing cross-functional multi-dimensional teams and projects of the highest complexity which have business risk and impact.

Expert skill developing and maintaining collaborative working relationships with all levels of leadership and staff.

Expert skill presenting findings conclusions alternatives and information clearly and concisely at all levels within the organization.

Expert analytical critical thinking strategic thinking planning organizational and problem-solving skills.

Expert skill using innovative thinking to solve problems and facilitate the decision-making process.

Advanced skill in the use of Microsoft Office Suite (e.g. Excel Word PowerPoint).

Expert verbal written and interpersonal communication skills.

Additional Information :

All your information will be kept confidential according to EEO guidelines.

 Compensation

• Pay Range: $60.76-$97.01
• Other Compensation (if applicable):

Review the 2025-2026 UMMS Benefits Guide

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