Reservation Executive
Reservation Executive
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Job Description
We are seeking a professional and customer-focused Reservation Executive to join our team in Sriperumbudur India. As a Reservation Executive you will play a crucial role in managing reservations and ensuring exceptional guest experiences from the first point of contact.
- Handle all reservations efficiently through various channels including phone email and online platforms
- Optimize room sales in alignment with the hotels sales policies and brand standards
- Provide warm professional assistance to guests and address their inquiries promptly
- Manage the reservation process meticulously following brand-specific procedures
- Enter reservation details accurately and communicate information to relevant departments
- Collaborate with other hotel teams to ensure seamless guest experiences
- Generate and send reservation confirmations with attention to detail
- Assist in maximizing room occupancy and revenue through effective upselling techniques
- Stay updated on hotel promotions packages and special offers to inform guests accurately
- Maintain a high level of accuracy in all administrative tasks related to reservations
Qualifications :
- Excellent verbal and written communication skills in English; proficiency in additional languages is a plus
- Strong customer service orientation with a passion for delivering exceptional guest experiences
- Adaptability to handle various communication channels effectively
Additional Information :
experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English additional languages are a plus
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
