Ticket Sales Representative
Ticket Sales Representative
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Job Description
Job Status: Casual
Salary:Base wage of $31.79 per hour plus 23.3% casual loading and 11.5% scaled penalties and 12% superannuation
Applications Close:Wednesday 30th July 11:55pm
Technical Enquiries:
An organisation where diversity of thought & experience is valued supported & respected.
THE HOUSE
The Sydney Opera House occupies a unique place in the cultural landscape. It is a globally recognised Australian icon synonymous with inspiration and imagination among the worlds busiest performing arts centres one of the architectural wonders of the 20th century and the nations most visited tourism destination. Driving this incredible place is a team of passionate and dedicated people. Join us in shaping the Opera Houses future and be provided with opportunities to grow and develop while making a positive contribution to our community.
The Opera House is a living work of art. A place of possibility and wonder on and off the stage. We bring people together to be uplifted empowered and entertained. As set out in the Sydney Opera House Strategy 2024-26 our ambition is to be Everyones House. To make this real we are focused on four themes:
Everyone feels welcome here.
We better understand and connect with the community.
We are future ready.
We lead and inspire positive change.
For more information about the Sydney Opera House please refer to ourwebsite.
YOUR NEW ROLE
This position is responsible for the provision of a comprehensive and customer focussed ticketing and information service covering an extensive range of events and position contributes to the efficient and effective operation of transactional sales service delivery across Box Office counter and the Contact Centre for the sale of performance ticket and tourism ticket sales plus product packaging and add-on components as required.
The position is a first point of contact with potential or existing customers and is fully accountable for providing a full product ticket sales service that includes advice explanation and recommendations on sales refunds exchanges and conjunction with the Ticketing Services team Sales Representatives provide quality services that exceed the expectations of existing and potential customers and deliver solutions in a changing environment through advanced knowledge and operation of all the functions of a computerised ticketing system.
Further detailed information about the role and its requirements can be obtained from therole description.
ARE YOU THE ONE
Key Responsibilities/skills:
Delivery of high quality and professional customer services for all ticketing sales channels modelled from the shared standards of the SOH Customer First Commitment providing a full ticketing service that includes advice explanation and recommendations on sales refunds and exchanges.
Accurately manage high volumes of cash/credit transactions and a wide range of inquiries that are sometimes complex and need to be actioned immediately in order to best service a range of customers.
Use judgement in giving exchanges or refunds dealing with lost tickets recommending performances to patrons seating availability and viewing limitations.
Ensure efficient and effective handling of all customer queries and ensure that resolutions to problems are within established guidelines and policies.
Maintain thorough and up to date knowledge of all products available from the Box Office counter and Contact Centre.
Ensure accurate entry of data necessary to maintain the integrity and confidentiality of data and information and the complexities of multiple internal/external users.
The availability to attend all induction training sessions outlined below. Training is fully paid and unfortunately there is no flexibility in the dates.
KEY DATES
Assessment Centre:
If selected for the short list you will be required to attend anin person120 minute Assessment Centre on:
- Wednesday 6th August 2025 10-12pm
Initial commencement dates
If you are successful with your application your paid employment (including training) will commence on Monday 11th August. You must be available for training on the following dates (9:00 16:00) these dates and times are mandatory:
- Monday 11th August
- Tuesday12thAugust
- Wednesday 13th August
- Monday 18th August
- Tuesday 19th August
- Wednesday 20th August
THE PERKS
The Sydney Opera House gives you access to a fantastic range of benefits including:
- 10% off onsite food and beverage outlets like Opera Bar andFirst Nations restaurant Midden
- Access to arange of professional development programs and staff engagement initiatives.
- Staff community groups like SOH Pride First Nations Staff Network Sustainable Environmental Action Leaders (aka SEALs) and more.
- Fitness Passport & complimentary wellbeing programs including Pilates yoga circuit classes physiotherapy sessions as well as other wellbeing initiatives.
- Working for an organisation with a 6 Star Green Star Performance Rating from the Green Building Council of Australia (GBCA).
- Working for an organisation who has committed totheUnited Nations Sustainable Development Goals
- Complimentary tickets to shows.
And many more!
EQUITY AND INCLUSION
The Opera House is an inclusive employer that recognises everyone is unique. The organisation welcomes you for who you are as you are. So if you require any adjustments to the recruitment process please contact us at to discuss. Even if you think youd be a great fit but dont necessarily tick every box in the role description please get in touch.
We welcome and encourage applications from First Nations people recognising the value unique skills and knowledge that First Nations employees bring to the workplace. We welcome and encourage applications from people of all genders people who are d/Deaf and/or with disability from culturally and linguistically diverse backgrounds neurodiverse refugees and the LGBTQIA community.
SOUND LIKE YOU APPLY NOW
Your personal information is being collected to enable the Sydney Opera House to assess your suitability for appointment to the position you have applied for. This personal information will be managed in accordance with the Sydney Opera House Privacy Management Policy andPlan
Please submit your cover letter and CV via our online portal. In addition you will be prompted to answer the following targeted question in the online application platform..
Outline your previous experience and highlight what you think are the most important characteristics you possess that will enable you to be successful in this role.
Thinking about your own experience as a customer can you describe a time when you experienced an issue with a product or service you had purchased and needed to contact the outlet or provider. What was the outcome and what did this experience teach you about quality customer service
This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.
Applications will not be accepted from recruitment agencies
Required Experience:
Unclear Seniority
Employment Type
Hourly
