Guest Relations Executive
Guest Relations Executive
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Job Description
JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.
Mastering the front desk Top-level skills in guest relation is a non-negotiable prerequisite of this role. As the person in charge youll be responsible in developing the necessary policies and procedures for all reception-related functions. Likewise part of your to-do list is to make sure that the latest magazines newspapers and brochures are on display in the receptionadd in the client directory signage too! Outdated ones however should already be out of sight. Anticipating the needs of our clients and guests While you keep the front desk activities on track you will be the go-to person for all concerns in the reception area. Day in and day out youll promptly tend to telephone queries and requests all while maintaining professionalism and politeness at all times. Also part of your scope is to ensure that the front office is neat and organised. On top of handling the booking of the conference rooms youll also pitch in some help in event-related tasks such as flower arrangements for one. This role will also see you participating in emergency evacuation procedures and crisis management when needed. Being a JLL brand enforcer Do you believe that first impressions last As the first person that our visitors will see its important that youre conscious of your professional imagealways feeling confident and looking your best (i.e. sticking to the dress code.) Your commitment to our brand promise of client service would be befitting as you will deal with the varying demands of visitors and employees. In all your activities youll need to keep in mind that you follow the companys regulations and requirements. Sound like you To apply you need to be: Skilled on the job You should be adept in front desk and back office processes with strong admin skills. Familiarity with occupational safety requirements and continuous improvement initiatives is also helpful for you to land this job. And if you can also match these abilities with a computer-savviness then you might be the one were looking for! A client hero Got upbeat and pleasant attitude This role is the perfect opportunity for you to show off your people skills which will ease your interactions with different kinds of clients. Your superior organisational skills will also come in handy when its time for you to prepare client report.
Key Responsibilities
- Welcome and greet guests warmly upon arrival
- Handle guest inquiries requests and concerns promptly and efficiently
- Coordinate with various departments to fulfill guest requirements
- Process check-ins and check-outs (if in hospitality setting)
- Maintain detailed guest records and preferences
- Handle reservation modifications and special arrangements
- Resolve complaints and service recovery situations diplomatically
- Provide local information and recommendations to guests
- Ensure all guest communications are handled professionally
- Support VIP guest arrangements when required
- Monitor guest satisfaction and implement improvements
Qualifications
- Bachelors degree in Hospitality Management Business or related field preferred
- Previous experience in customer service or hospitality roles
- Excellent communication and interpersonal skills
- Professional appearance and demeanor
- Problem-solving abilities and attention to detail
- Ability to remain calm under pressure
- Computer literacy and knowledge of reservation systems
- Foreign language proficiency (advantageous)
Skills
- Strong customer service orientation
- Excellent verbal and written communication
- Cultural sensitivity and awareness
- Conflict resolution
- Time management
- Team collaboration
- Basic accounting/cash handling
This position typically requires flexibility with working hours including evenings weekends and holidays depending on the organizations needs.
Location:
On-site Bengaluru KAScheduled Weekly Hours:
48If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!
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Jones Lang LaSalle (JLL) together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
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For candidates in the United States please see a full copy of our Equal Employment Opportunity policy here.
Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Employment Type
Full-Time
