High Point Universitys Assistant Director of Campus Visits is responsible for performing duties that ensure a quality campus visit experience. Strategically develops and aligns the campus visit experience with the University brand and enrollment goals. Oversees communication to campus visit guests including scheduling visits pre- and post-visit communication and problem solving with guests as needed to provide the best possible visit experience. Oversee and manage the Guest Experience Lead Program.
QUALIFICATIONS:
- Education: Bachelors degree required
- Experience and Training: 2-5 years experience preferred
Knowledge Skills Ability:
- Strong interpersonal written and verbal communication skills to effectively communicate with prospective students current students team members co-workers and the public
- Ability to speak effectively before groups of students parents and campus community members
- Understanding of college admissions
- Proficient computer skills
- Excellent organizational skills
- Attention to detail
- Ability to lead a team of people
- Ability to work in a fast-paced environment
- Ability and commitment to deliver first-class customer service
ESSENTIAL FUNCTIONS:
- Plans and executes admission campus visit activities including programming scheduling logistics staffing pre-visit and post-visit communications
- Collaborates with internal and external staff on daily campus visitors group visits and large events
- Oversees the Guest Experience Lead program including defining roles hiring payment process and image of the GELs.
- Provides advising and leadership development for Guest Experience Lead program members
- Supports the Admissions team in meeting its enrollment goals by actively participating in recruitment and yield programming initiatives
- Collaborates with department leadership to propose develop and enhance the campus visit experience for prospective undergraduate students
- Works with team to support group visits for secondary schools and classroom visits for prospective students
- Collaborates with academic schools and other university departments including athletics student life and security
- Assists at on-campus recruitment events
- Collaborates and supports admissions staff with daily activities and special projects as needed
- Oversee visit email communications to ensure accurate information
- Maintains inventory and orders hospitality items ensuring quality quantity and prompt delivery
- Works closely with the Director of Guest Experience with event planning programming scheduling etc.
- Works closely with Associate Director of Admissions for Campus Visits to manage University Ambassadors scheduling messaging training hiring and year-round operations
- Assists with developing new ideas and implementing improvements for the visit experience
ADDITIONAL DUTIES
- Performs other job-related duties as requested
- Weekends required as needed on rotating basis
ACCOUNTABILITY:
- Responsible for ensuring Core Value of Providing the Best Campus Visit Experience in America
- Responsible for ensuring Campus Visit team inbox messages receive a response within 24 hours
- Responsible for ensuring all hospitality items and other items related to campus visits are available in various locations when needed
- Responsible for ensuring coverage from GELs for all day-to-day visit experiences (7 days a week)
For more information about this position please contact Courtney Youngblood Associate Director of Admissions at
Required Experience:
Director