IRAP Programming Specialist - Technical Support Specialist â IRAP
IRAP Programming Specialist - Technical Support Specialist â IRAP
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1 Vacancy
Job Description
Below mentioned is the job description for your reference:
Job Title: IRAP Programming Specialist - Technical Support Specialist
Duration: 6 Months
Location: Woodcliff Lake NJ 07677 United States
Shift Timing: M F (8AM 4PM)
Qualifications:
Position Requirements:
Bachelors degree in engineering preferred but not required equivalent Technical Support experience with vehicles.
Min 5 years in technical training and working experience as Master Technician level for vehicles.
Significant attention to detail to ensure that mileage on vehicles is correct and programming was successful.
Strong IT understanding and proficiency of utilizing different special Engineering software.
Excellent communication skills.
Good understanding of automotive technology.
Responsibilities:
Reply and follow-up for TSARA/IRAP requests:
Remote software vehicle programming to verify and confirm mileage on vehicles after our dealers perform IB replacement due to NHTSA (National Highway Traffic Safety Administration) safety recall.
Provide an adequate and professional reply to TSARA / IRAP requests from dealers after reviewing information provided and programming the necessary software in vehicles as required.
Utilize all the internal information and systems such as FASTA Current Issues library Service Information Bulletins Warranty History etc to verify that the correct software and solution is installed on the vehicles as needed.
Software implementation & follow-up as required:
Work with Product Engineering regarding the release of new software solutions for our dealers as required.
Work with our Warranties department about our pilot programs for control unit recoveries as needed.
Follow-up closely with TSEs and Product Engineers in case of urgent and/or escalated cases from dealers.
Participate on internal and specialized technical training sessions as required as well to plan and participate on internal workshop technical trainings on a regular basis and as needed.
Exchange of information with product engineer in relation to the customer complaints related to technical issues discovered through the IRAP process.
Comments/Special Instructions
Candidate will be required to work Alternate Shifts: One week (8 AM to 4 PM) & One week (12 PM to 8 PM).
First 2 weeks all 5 days in office after training hybrid schedule 3 days onsite / 2 days remote.
Employment Type
Full-time
