Recovery Specialist IV – Job Coach

Start your career adventure with us as a Recovery Specialist IV Job Coach where you will have the opportunity to achieve business results while providing comprehensive coaching to ARBSO Collections Recovery teams. This role highlights career growth skill development and the benefits of joining a dynamic team committed to excellence and innovation.

As a Job Coach within the Recovery Specialist IV Collections team you will focus on achieving business results while providing comprehensive coaching to team members. You will play a crucial role in developing agents communicating effectively and navigating multiple technologies with ease. Your work will contribute to the success of the team and the firm.

Job Responsibilities:

• Demonstrate the ability to coach and develop agents in the Collections and Recovery line of business.
• Communicate effectively with internal customers and leadership in a metrics-driven environment.
• Navigate multiple technologies with ease.
• Exhibit resiliency and adaptability in a fast-paced environment.
• Maintain a strong focus on detailed coaching conversations with specialists.
• Take ownership of each interaction treating everyone with respect and responding with empathy.
• Document coaching conversations thoroughly and concisely.
• Demonstrate personal excellence including punctuality integrity and accountability.
• Approach problems logically and with good judgment to ensure appropriate outcomes.
• Make quick and effective decisions on behalf of our customers.
• Prioritize work effectively to ensure efficiency.

Required Qualifications Capabilities and Skills:

• High School diploma/GED required.
• Willingness to work in an environment that requires 100% phone-based customer interaction.
• Minimum of one year of customer interaction or customer support experience either by phone or face-to-face.

Preferred Qualifications Capabilities and Skills:

• Proficiency with basic computer functions including mouse and keyboard usage launching applications conducting searches on the Internet and maneuvering in a Windows-based environment.
• Experience in a coaching or leadership role within a customer service environment.
• Strong problem-solving skills and the ability to make quick decisions.
• Excellent communication skills and the ability to work collaboratively in a team.

What We Offer:

• A competitive base salary and a wide range of benefits including paid time off savings programs health care insurance plans tuition assistance and more.
• Opportunities for professional growth and advancement.
• A work environment with high-energy employees who are trained coached focused and driven.
• Paid classroom and on-the-job training starting on day one.
• A culture that respects and values diversity integrity and teamwork.

Work Schedule:
Work schedules will vary. Candidates must be willing to work schedules during our operating hours. Specific information will be provided by the Recruiter. The hours may not coincide with your regularly scheduled hours. This position requires attendance at scheduled training. This position follows an in-office hybrid schedule with current hybrid employees scheduled for 3 days in the office and 2 days from home subject to change based on business needs.