Operations Supervisor - Travel/Airline
Operations Supervisor - Travel/Airline
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Salary Not Disclosed
1 Vacancy
Job Description
Requirements:
- Effectively manage and lead a team of customer service agents ensuring they meet or exceed performance targets and deliver a consistently high level of service
- Coach and develop team members providing feedback training and support to help them enhance their skills and grow professionally
- Monitor and analyze team and individual performance implementing strategies to drive continuous improvement
- Foster a positive and collaborative team environment promoting a culture of engagement and accountability
- Serve as a subject matter expert providing guidance and support to agents on complex customer inquiries and escalations
- Collaborate with other teams and stakeholders to ensure seamless operations and a superior customer experience
- Minimum of 1-2 years experience in a team lead or supervisory role within a contact center or customer service environment preferably in the travel or airlines industry
- Can start ASAP
Work Set up and Shift Schedule: Night shift Work On site (McKinley West)
Responsibilities:
- Supervising and coordinating daily operational activities: This includes tasks like scheduling assigning work and monitoring performance.
- Ensuring compliance with policies and procedures: This includes safety standards operational guidelines and legal requirements.
- Optimizing workflow processes: Identifying bottlenecks and inefficiencies to improve overall productivity.
- Training and mentoring staff: Providing guidance and support to team members to enhance their skills and performance.
- Managing budgets and resources: Overseeing financial aspects of operations including expenses and resource allocation.
- Monitoring and analyzing key performance indicators (KPIs): Tracking performance metrics and reporting on progress to management.
Employment Type
Full Time
