DCM Case Management Supervisor
DCM Case Management Supervisor
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Job Description
Job Details
Description
*** Due to the nature of the job and the confidentiality of client information work-from-home options will not be available for this position. ***
JOB PURPOSE:
The DCM Case Management Supervisor manages a team of Case Managers providing disaster case management services to individuals and families impacted by disasters. The Case Management Supervisor ensures staff are completing Needs Assessments developing Service Plans and making appropriate community referrals for additional services. The Case Management Supervisor ensures staff maintains appropriate contact with the client that quality services are provided and that their Service Plan is completed in a timely manner.
Qualifications
ESSENTIAL JOB RESPONSIBILITIES:
- Meet regularly with Case Managers to staff caseloads and keep abreast of issues. KeepCase Managers informed of program contract and other related information.
- Ensures assigned team is trained supported and managed to meet program deliverablesand outcomes.
- Supervise Case Managers to include:
- Interview make quality hiring decisions train and mentor in best practices policiesand procedures
- Monitor performance; document as necessary provide ongoing feedback and timelyevaluations
- Review case files ensures all case documentation is legible accurate and complete. Thisincludes Individual Recovery Plans background information Service Plans and caseclosures. This includes both physical and digital files via an online software system.
- Provide case guidance and assessment as needed to case managers.
- Meet regularly with Supervisor to review services staff and program. Provide on-goingprogram evaluation and recommendations to their Supervisor and Program Manager forcontinuous growth and quality.
- Provide reports and status for all cases in their portfolio as needed by program demands.
- Participate in workshops seminars education programs and other activities that promote professional growth and development
- Other duties as assigned.
- Demonstrate Exceptional customer service in Everything you do by placing the childfamily Veteran or client first to support our mission to Empower people to build betterlives for themselves their families and their communities.
ESSENTIAL QUALIFICATIONS:
EDUCATION: Bachelors degree in behavioral sciences human services or social servicesfields.
-OR-
High School diploma or GED is required with 4 years experience in lieu of Bachelors experience in child welfare emergency disaster response and/or recovery environments toinclude working within multi-disciplinary teams to develop case plans with specified goals andoutcomes is strongly preferred. 2 years in supervisory roles. Bilingual (English/Spanish)communication skills are also preferred.
EXPERIENCE: Bachelors degree: 4 years prior experience in child welfare emergencydisaster response and/or recovery environments to include working within multi-disciplinaryteams to develop case plans with specified goals and outcomes is strongly preferred. 2 yearsin supervisory experience. Bilingual (English/Spanish) communication skills are also preferred.
-OR-
High School diploma/GED: Prior experience in child welfare emergency disaster responseand/or recovery environments to include working within multi-disciplinary teams to develop caseplans with specified goals and outcomes is strongly preferred. 2 years in supervisory (English/Spanish) communication skills are also preferred.
ATTENDANCE: Must maintain regular and acceptable attendance at such level as is determined inthe employers sole discretion.
LICENSES: Drivers License with clear record.
VEHICLE: Must have daily use of a vehicle without prior notice.
OTHER: Must be available and willing to travel to various locations and with such frequency asthe business need dictates and have access daily to reliable transportation. Must pass criminalbackground checks.
Endeavors has a longstanding practice of providing a work environment that is free from all forms of employment discrimination including harassment because of race color sex gender age religion national origin marital status sexual orientation gender identity genetic information disability military or veteran status or any other characteristic protected by law. We recruit hire employ train promote and compensate individuals based on job-related qualifications and abilities.
Endeavors also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about an accommodation or need assistance with completing the application process please email or speak with your recruiter.
Endeavors is dedicated to offering reasonable accommodations for individuals with disabilities. If you are a qualified candidate with a disability and need help submitting your application online please reach out to us at . If you are chosen for an interview we will provide further details on how to request accommodations for the interview process.
Required Experience:
Manager
Employment Type
Full-Time
