Customer Service Representative, Shuttle Operations
Customer Service Representative, Shuttle Operations
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Overview
SP a Metropolis company is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So theres no fumbling with tickets machines apps or credit cards. You just drive in and drive out.
We are the largest parking network in America with over 23000 employees powering mobility at over 4000 locations across North America and Europe.
Today we are reinventing parking. Because its important its everywhere and impacts everyone. Tomorrow we will power checkout-free experiences anywhere you go to make the everyday experiences of living working and playing remarkable - giving us back our most valuable asset time.
Responsibilities
Customer Service Representatives are responsible for ensuring the highest quality customer service when interacting with customers.
- In a professional and service related manner meets and greets airport patrons at loading platform and provides assistance with baggage information and directions associated with the operation and other airport services provided.
- Communicates with Dispatcher and/or Supervisor on matters related to the operation and facilitation of service for the traveling public.
- Maintains orderly queuing and boards passengers according to designed procedures.
- Assists in providing timely rotation of buses through utilization of orderly passenger queuing techniques.
- Maintains open line of communication with patrons and provides timely updates of information.
- Completes reports related to type of assistance provided.
- Performs other duties as directed.
Qualifications
Qualification Requirements: To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education Required: High School Diploma or an equivalent combination of experience and education
Availability to Work:Special shift requirements if any will vary depending on a locations hiring needs. If applicable availability to work 2nd shift 3rd shift and/or week-ends may be required.
License Requirement: The individual will only be required to have and maintain a valid state-issued drivers license with a current address and acceptable driving record if the individual is expected to be able to drive a company vehicle or drive on company business.
Language skills: Ability to read write and interpret the English language. Ability to effectively present information in one-on-one and small group situations to customers clients supervisors and other employees of the organization.
Reasoning ability: Ability to apply common sense understanding to carry out detailed but standard written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Adaptability: Adapts to changes in the work environment; Able to deal with change delays or unexpected events.
Judgment: Exhibits sound and accurate judgment.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The noise level in the work environment is usually moderate to loud.
- The exposure level in the work environment to vehicle emissions is moderate to high
- The exposure level in the work environment to extreme hot/cold temperatures is moderate to high.
- The work environment is subject to all weather conditions including but not limited to precipitation and wind.
- The exposure level in the work environment to bright sunlight and nighttime working conditions is high.
Physical demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is frequently required to stand walk use hands to finger handle or feel objects tools or controls and reach with hands and arms. Specific vision abilities required by this job include close vision. The employee must occasionally lift and/or move up to 50 pounds.
Salary Range: $18.00 per hour
Benefits: Eligible employees will participate in the various benefits plans including medical dental vision flexible spending accounts long/short term disability life insurance accident insurance 401k and paid time off.
SP is an equal opportunity employer committed in policy and practice to recruit hire train and promote in all job classifications without regard to race color ancestry religion sex age national origin citizenship status marital status sexual orientation veteran status gender identity disability or other classes protected by federal or state law. SP does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.
SP a Metropolis Company may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidates application relative to the required job qualifications and responsibilities listed in the job posting.
As part of this process SP retains data relevant to your candidacy including personal information for a period that is reasonably necessary for the use of the tool. If you are hired for the position your data may become part of your employee records.
If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy please contact . We are here to assist you.
Location
Required Experience:
Unclear Seniority
Employment Type
Full-Time
