A place to create moments that matter

Location: Bradford Hybrid

Salary:28793 per annum

12 month Fixed Term Contract 35 hours per week Monday Friday 9am-5pm.

Thousands of families across the country rely on us for a safe affordable home. And as the housing crisis deepens the work we do has never been more important.

Its this belief - that everyone deserves a place to call home - that drives everything we do. Together we find new ways to understand and champion our customers support them and drive positive change.

For a career that means more and makes a meaningful impact on society this is the place to be.

About the role

Are you ready to go above and beyond to market our properties and onboard our customers into their new homes

Were looking foraTenancy Coordinatorto join ourAllocations & Lettingsteam inBradford.

As a Tenancy Coordinator your primary responsibility will be to advertise Accents empty homes and successfully onboard new customers. You will work as part of a specialist national lettings team advertising homes directly and in collaboration with Local Authority partners. Your role is essential in ensuring that properties are advertised fairly transparently and in line with relevant legislative and policy frameworks.

Moving into your new home should be an exciting experience so youll work closely with our customers providing support with the application process keeping them up to date with their progress and ensuring they feel fully informed throughout their journey. Empathy and discretion are key as youll discuss each customers circumstances in detail to assess their eligibility and signpost them to any support services they may need.

Its a challenging but rewarding role. Resilience is a key trait as some conversations may not result in a tenant sign up. Youll need to be highly organised to ensure were speaking to the volume of customers needed to convert an empty property into a customers new home.

To view/download the Tenancy Coordinator job description please click here.

Salary

The salary for the Tenancy Coordinator post is 28793 per annum for applicants who fully meet the requirements of the post. Applicants who do not meet all the requirements of the post will start 5% or 10% below the spot salary.

About you

• Experience in lettings or allocations with a strong understanding of relevant legislation and operational requirements.
• CIH Level 3 Certificate in Housing Practice or equivalent (or willingness to work towards) or qualified through experience.
• Proven experience building successful working relationships with external partners particularly within the housing sector.
• Strong communication skills both written and verbal and the ability to work with stakeholders at all levels.
• Intermediate to advanced proficiency in MS Office applications and specific business software.
• Excellent organisational skills with the ability to manage multiple deadlines and priorities effectively.
• Strong record-keeping skills with knowledge of GDPR.

Tenancy Coordinator Interviews

We want your candidate experience to reflect who we are -aplace to grow a place to thrive a place to be you.

Stage 1: A Place to Connect
A call with the hiring manager. Youll learn more about the role and team and well get to know you your experience goals and what you bring.
Planned date: 1st August via Teams.

Stage 2: A Place to Show Your Strengths
A role related assessment and behavioural and scenario-based interview focused on how you apply your knowledge to real-life situations. Youll be asked to complete a Customer Service Questionnaire in advance.
Planned date: 14th August at our Bradford office.

A place to build a future

We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here youll have the opportunity to learn new skills thrive in our collaborative environment and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time)an extra day to celebrate your birthday and the option to purchase moreaccess to an online GP gym discounts and a dedicated day to volunteer for a cause that matters to you.

And because we believe in supporting you now and in the future this is a place to plan for your futurewith access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues giving you added peace of mind.

If you require reasonable adjustments to any part of our recruitment process please let us know we will ensure requirements are met.

Please dont delay in submitting your application. Where roles are urgent or we receive a high volume of applications we may interview and conclude the process prior to any closing date indicated.

If you have any queries about the role please email:

Please note candidates must have current eligibility to live and work in the UK Accent do not currently hold a sponsorship license.

If youre looking for a place you can make a positive difference to society to our organisation and to your future apply now.

Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.