Customer Onboarding & Engagement Specialist
Customer Onboarding & Engagement Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
Create Lasting First Impressions in the World of AI Productivity Tools
Our client is a UK-based SaaS company revolutionizing productivity through AI-powered support tools. Their platform empowers professionals to delegate automate and optimize their workflows. With a strong presence in the tech space they re scaling their global team to deliver exceptional experiences to every user from day one.
Job Description
As a Customer Onboarding & Engagement Specialist you ll lead new user onboarding drive content creation manage customer communities and coordinate projects across support marketing and product teams to improve client experiences and ensure seamless product adoption.
Your Daily Tasks
Onboarding Support
- Conduct 15-minute onboarding calls with new sign-ups
- Gather customer feedback during onboarding and share actionable insights with Product and Support teams
- Recommend improvements to the onboarding experience based on patterns and customer input
Content Creation
- Develop and maintain clear helpful knowledge base articles onboarding playbooks and cheat sheets
- Collaborate with internal teams to ensure accuracy and tone of all customer-facing materials
Customer Education & Support
- Provide support to customers during scheduled hours (chat/email)
- Help organize or facilitate webinars to enhance product understanding and feature adoption
Community Engagement
- Manage customer interactions across Facebook Instagram and Trustpilot
- Monitor trends and feedback and provide regular reports to internal stakeholders
Project Coordination
- Collaborate with marketing support and product teams to ensure cohesive messaging and consistent user experience
- Track engagement and report key metrics related to onboarding and community initiatives
Requirements
The Qualifications We Seek
As a Customer Onboarding & Engagement Specialist you should have:
- 3 5 years of relevant experience in roles such as customer onboarding customer success community management or marketing
- Strong written and verbal communication skills with proven copywriting ability
- Experience creating user-facing content (help docs guides playbooks)
- Experience working across multiple departments in a fast-paced remote environment
- Organized proactive and able to manage multiple projects simultaneously
- Comfortable engaging customers across different platforms (email chat social media)
- Experience managing or contributing to online communities is a plus
- Background in SaaS tech or digital platforms is an advantage
- Prior exposure to project coordination or content planning is preferred
Job Overview
Shift: 10 AM 6 PM MK time
Work setup: Onsite Skopje Macedonia
Benefits
Exciting Perks Await!
- Private Medical Insurance
- Access to Sportmaster
- Career growth opportunities
- Diverse and supportive work environment
- Global career exposure
- Prime office location
- Unlimited upskilling through Emapta Academy courses (Explore: are we
EMAPTA is proud to be recognized as a leading Global company with a steadfast commitment to excellence in outsourcing solutions. As part of our ambitious expansion strategy we are thrilled to announce our entry into Macedonia a country brimming with immense potential and a talented workforce. We firmly believe in the abilities of the Macedonian people and are eager to contribute to the countrys growth and development. This expansion marks a significant milestone for us as we extend our global footprint into this promising region.
With our entrance into Macedonia EMAPTA offers an exciting opportunity for professionals to work with a truly global company while enjoying the benefits of a local Macedonian office and support team. We are dedicated to bridging the best of two worlds by combining our international expertise with the rich talent pool and unique local insights that Macedonia has to offer. Our vision is to empower businesses with top-tier outsourcing services while fostering strong ties with the local community. EMAPTAs presence in Macedonia promises to be a mutually enriching collaboration that propels both the company and the country towards greater success on the global stage.
#EmpoweringPeople #EmaptaEra
The Qualifications We Seek As a Customer Onboarding & Engagement Specialist, you should have: 3 5 years of relevant experience in roles such as customer onboarding, customer success, community management, or marketing Strong written and verbal communication skills, with proven copywriting ability Experience creating user-facing content (help docs, guides, playbooks) Experience working across multiple departments in a fast-paced, remote environment Organized, proactive, and able to manage multiple projects simultaneously Comfortable engaging customers across different platforms (email, chat, social media) Experience managing or contributing to online communities is a plus Background in SaaS, tech, or digital platforms is an advantage Prior exposure to project coordination or content planning is preferred Job Overview Employment type: Full-time Shift: 10 AM 6 PM MK time Work setup: Onsite, Skopje, Macedonia
Employment Type
Full Time
