Service Center Supervisor
Service Center Supervisor
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Salary Not Disclosed
1 Vacancy
Job Description
Under the general guidance of the Service Center Manager the Service Center Operations Supervisor will help support a team of people (may include drivers and driver assistants) related to transportation at a Service Center to exceed our customers expectations. They will assist the Service Center Manager to ensure the location meets or exceeds environmental health safety and regulatory compliance DOT regulations production and waste management goals. The Service Center Operations Supervisor should have working knowledge of equipment types which may include box trucks vans roll-offs and tankers.
Primary Responsibilities (Essential Functions): The main duties and responsibilities.
Leadership & Strategy Support
Provide support to the service center by coaching employees within their service center through continuous coaching and feedback on performance.
Assist in the recruitment and hiring of service center transportation employees and drivers.
Conducts regular meetings such as daily Tailgate Talks or Gameplan Meetings and monthly Safety Committee to keep their teams informed of current issues and events procedural/operational changes and new developments in the department.
Provide technical support to transportation staff assist in the content development and deployment of technical training.
As a continual learner stay updated on regulations and industry developments.
Safety Security and Compliance
Promotes Safety and Security initiatives across the entire team at their service center.
Assist in monitoring safety rules and practices to help ensure a safe and healthy work environmental for all employees at their service center
Reports and responds to service center incidents and escalates to the Service Manager; assists with identifying the cause when accidents or incidents.
Ensures all employees are knowledgeable about any potential or known hazards and takes all necessary precautions. Occasionally may conduct crew Safety Meetings.
Provides and assists with ensuring compliance with personal protective equipment for their employees.
Communicates and assists with trainings related to safety protocols and compliance measures to ensure operational efficiency and regulatory adherence at their service center.
Customer Experience
Drives superior customer satisfaction through team performance with adherence to customer SLAs and KPIs at their service center.
Will act with urgency to escalate customer issues to maintain high service level
Route Management Assistance
Assists with route management processes within their service center working alongside the Service Manager ensuring alignment with company goals and safety and regulatory requirements.
Assists with route scheduling to ensure all scheduled customers will be serviced by the end of day. Redirect manpower and resources as required to service customers on routes that may have operational difficulties (i.e. vehicle breakdown vehicle accident or completely full truck).
Assist with driver debrief process for every route. Ensure there is documentation (manifest PDT receipt etc.) for every customer transaction. Update route comments as required.
Perform ride-alongs and spot checks ensuring drivers operate and work safely efficiently productively and deliver a high level of customer service.
Service Center Duties
Completes daily yard walks and regular equipment audits to ensure compliance with DOT regulations.
Assigns work to employees and provides supervision of their activities throughout the shift.
In cooperation with Human Resources Department and the Service Center Manager assist with staff including onboarding development and some aspects of discipline.
Stays updated on changes to 10-day management regulations and industry standards.
Assist with ensuring drivers are operating to DOT regulations.
Participate in the maintenance of Driver Qualification Files DOT Log Files and Vehicle Condition Reports for all drivers at the service center and equipment. Helps to ensure DQF DOT Logs and VCR are accurate and complete; must maintain DOT files.
Performs other related duties and/or project work as required or requested.
Work Environment:
Required to wear company-provided personal protective equipment including eye protection foot protection hard hat Tyvek coveralls and respirator.
Willingness and ability to travel as needed 20% or less of the time to visit customer sites and service customers.
Ability to maneuver around heavy equipment including bending climbing crawling manual dexterity and occasionally lifting and carrying objects weighing up to 50 pounds.
Willingness and ability to work in a hands-on manner to execute key initiatives and activities.
Must be able to pass a DEA background check when relevant.
Must be willing and able to abide by Clean Earths Core Values and Code of Conduct
Qualifications :
Education: (BA or BS degree required or preferred)
High School Diploma required B.S. in an environmental-related field preferred or can demonstrate related equivalent work experience.
40-hour HAZWOPER training completed and current or ability to obtain.
Experience: (Required minimum of years of relevant experience.)
2 years experience in related transportation field including experience utilizing transportation management software systems Knowledge of DOT regulations and standards understanding of transportation logistics and planning and knowledge of vehicular maintenance and repair. Active CDL is required
Leadership experience. preferred.
Experience in the hazardous waste industry and general knowledge of RCRA and DOT regulations as it relates to the transportation and processing of waste is preferred.
Experience using an integrated fleet driver and compliance management software a plus. Experience with Samsara is a plus.
Skills: (The skills listed are the abilities and knowledge required to perform the job effectively.)
Ability to work independently using initiative and effective communication to solve challenges
knowledge of DOT Regulations.
Proficient verbal and written communication skills including the ability to prepare and deliver presentations to large groups and deal politely and professionally with coworkers and/or customers.
Effective delegation skills.
Proficient computer and software application skills used to communicate create and access information.
Proven ability to interact with customers and manage SLAs and relationships.
Knowledge of formal process improvement methods (Kaizens Six Sigma Lean Agile etc.) is a plus.
Additional Information :
Clean Earth offers competitive benefits including health dental vision life and disability insurance plans starting on the first day of employment; paid time off wellness benefits employee discount program tuition assistance and a 401k with company matching.
We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin age disability veteran status gender identity or genetics. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
If you have a difficulty applying for any job posted on Harsco Clean Earths website because a disability prevents you from using the online system Clean Earth offers the following alternate application procedure: Call toll free and leave your name phone number city and state of residence. Clean Earth will arrange for an alternate method of applying and will consider your application together with all other applications received for the job. This line is dedicated to disability applications only. No other inquiries will receive a response.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
