Customer Correspondence Specialist

Location(s)

Details

Kemper is one of the nations leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture valuable opportunities for personal development and professional challenge and a healthy work-life balance can be highly motivating and productive. Kempers products and services are making a real difference to our customers who have unique and evolving needs. By joining our team you are helping to provide an experience to our stakeholders that delivers on our promises.

TEAM SUMMARY:

Kemper proudly serves growing niche and underserved markets by providing appropriate and affordable insurance and financial solutions. This is enabled by a team of dynamic innovative employees who act like owners and are continually driven byintellectual curiosityanalytical superiority andbeing world-class operators. Kemper Life has a talented operations team that believes in this strategic intent. This role is a great opportunity for the right person who wants to be part team in a dynamic growing company. We are looking for the person who can help us make a difference by best serving the needs of our customers. Come join us in Growing for LIFE.

POSITION SUMMARY:

Are you looking for an opportunity to get in the door at a growing company Kemper is looking for someone just like you! As part of the Kemper Policy Administration team you will be part of a team that delivers on a promise to provide exceptional service to our Life and Health insurance policy holders! In this Full-time position you will primarily be responsible for processing incoming requests from our clients.

Our office is open Monday Friday there are multiple shift options including a four (10 hour day) work week.

LOCATION: This position is located in Chesterfield MO.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Thoroughly review research and update policy information in accordance with policy standards
• Data entry of policy information from incoming client requests
• Process insurance notices timely through appropriate methods
• Provide written correspondence to clients.
• Retrieve historical archived files per internal requests.
• Perform and complete special projects as assigned
• Effectively manage daily workload within necessary service levels
• Other duties as assigned.
• This is a remote position.
• This is a hybrid position.

MINIMUM JOB REQUIREMENTS:

• High school diploma or equivalent.
• General clerical/office work experience.
• Strong written communication skills required including grammar.

REQUIRED JOB SKILLS:

• Prior experience in a role utilizing verbal written communication and professional telephone skills
• Experience that reflects ability to represent the company in a professional manner.
• Proven track record of multi-tasking ability
• Examples of organization skills and ability to prioritize work

CANDIDATE PROFILE:

• Highly motivated and natural self-starter independent thinker great planner and team player
• Structured in thinking process and strong problem-solving skills the ability to break down complex problems and find solutions
• Ability to cope with uncertainty learn fast motivated by new and complex challenges
• Manage information in a visually appealing and easy to understand method
• Drive results across a team of dynamic communicators and professionals
• Ability to quickly absorb complex issues ensure alignment across cross-functional teams
• Possesses a continuous improvement mindset

COMPETENCIES NEEDED:

• Decision Quality making good and timely decisions that keep the organization moving forward
• Drives Results consistently achieves results under difficult circumstances
• Action Oriented takes on new opportunities and tough challenges with a sense of urgency high energy and enthusiasm
• Collaborates building partnerships and working collaboratively with others to meet shared objectives
• Communicates Effectively develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences
• Values Differences recognizes the value that different perspectives and cultures bring to the organization
• Nimble Learning actively learning through experimentation when tackling new problems using both successes and failures as learning fodders

Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin veteran disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination.

Kemper does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Kemper and Kemper will not be obligated to pay a placement fee.

Kemper will never request personal information such as your social security number or banking information via text or Kemper does not use external messaging applications like WireApp or Skype to communicate with you receive such a message delete it.