Computer-Aided Disp. (CAD) Mgr
Computer-Aided Disp. (CAD) Mgr
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Salary Not Disclosed
1 Vacancy
Job Description
The final salary will depend on the candidates qualifications. Those with 8 years or more of required experience can expect offers up to the midpoint of the salary range. Metra provides full pay ranges so candidates can consider their growth potential.
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Metra is one of the largest and most complex commuter rail systems in North America serving Cook DuPage Will Lake Kane and McHenry Counties. The agency is linking communities in Northeastern Illinois by providing safe reliable and efficient commuter service.
Transportation is responsible for providing safe efficient and dependable transportation to commuters on all Metra-operated lines: Milwaukee North and West Rock Island Metra Electric SouthWest Service North Central Service and Heritage Corridor and those lines operating under purchase of service agreements: BNSF and Union Pacific. In addition to all employees directly involved in providing train service the Transportation Department also oversees the Dispatching Office and Crew Management Center.
Reporting to the CAD PTC Project Manager the CAD Manager will ensure the uninterrupted connectivity security quality and integrity of the data resources for public safety systems that are required to be operational 24 hours per day 7 days per week; and ensure the CAD and positive train control (PTC) systems operate appropriately and efficiently on a real time basis for all scheduled trains.
The primary duties include:Responsible for monitoring the CAD and PTC systems dispatcher workstations and consist maintenance related activities (e.g. build verify and validate consist data streams to ensure the build is correct); align data streams from the Mechanical department and yards to ensure accurate consist capture; and ensure data is sent to trains via appropriate electronic data interchanges (EDI). Provide functional direction and guidance to dispatchers and train crews on the use of train dispatching PTC and the integrated Engineering Servicing and Ticketing systems; collaborate with Chief Dispatchers to ensure CAD and PTC system data bulletins consists and other critical information is transmitted to trains as a point of contact for system support; respond to technical inquiries and requests; resolve system issues; document reported issues and resolutions pertaining to system deficiencies; and conduct audits to mitigate data propose and implement solutions to hardware and software issues and system modifications enhancements and replacements; coordinate data transmissions with other systems; and ensure proper configuration and implementation of CAD system modules safety and security protocols tables work flows and with formulating procedures to implement updated or new technologies using agency defined methodologies and standards; and ensure compliance with the Federal Railroad Administration (FRA) safety rules regulations and system parameters used within host computers and software; work with foreign railroad data systems assist with the development of logic and the establishment of protocols necessary for the exchange of data; and ensure dispatcher data is entered and transmitted accurately. Coordinate teams day-to-day activities assign tasks/projects and monitorperformance and provide guidance and training but is not a safe work practices and maintain and foster a safe work for the safety objectives goals and program of the organizationensuring compliance with applicable safety rules and otherrelated duties as assigned to meet the ongoing needs of the organization.
Metra is a railroad employer subject to the provisions of the Railroad Retirement Tax Act not the Social Security Administration.
- Bachelors degree in Transportation or Electrical/Electronics or Engineering or in lieu of the specified degree any combination of education and experience may be substituted for the required degree that equals four (4) years in the railroad/transportation industry.
- In addition to #1 two (2) years of experience working in the railroad/transportation industry is required.
- One (1) year of experience as a team lead or supervisor is required.
- Knowledge of computer aided dispatch systems with a familiarity with user needs assessment procedures and techniques.
- Understand the basic operational functions of a train dispatching console to ensure safe and efficient data management.
- Working knowledge of the Federal Railroad Administration (FRA) safety rules and requirements.
- Proficient in Microsoft Office Suite (Word Excel Access) programs and computing systems.
- Excellent written and verbal communications interpersonal and customer service skills.
- Skill in interacting with users to analyze their needs and to detect define and resolve problems.
- Strong analytical organizational and time management skills.
- Ability to identify and resolve complex problems.
- Ability to establish and maintain collaborative working relationships with a customer focus with persons at all levels of the agency.
- Ability to rapidly learn on-board issues related to the interface between train dispatchers and operating crews.
- Must be qualified for General Code of Operating Rules (GCOR) within 60 days of hire date.
- Must possess and maintain a valid drivers license.
- Ability to stand walk and/or sit for extended periods of time.
- Hearing/Visual acuity far/near depth perception field of vision color vision.
- Must be able to operate a vehicle.
- Must be willing to travel within Metras 6-county region.
- Must be available on-call 24-hours/day 7 days/week 365 days/year includingweekends and holidays.
Preferred:
- Experience with dispatching Interoperable Electronic Train Management System (I-ETMS) CAD and PTC systems is strongly preferred.
Metra employees in an active review period under the current discipline policy or who have documented attendance or performance issues will not be considered and/or selected for this position.
Please note: Regardless of any state laws that legalize marijuana Metra prohibits applicants andemployees use or possession of marijuana (or marijuana paraphernalia) or having detectable amounts of marijuana in their bodies including synthetic and/or non-synthetic substances such as THC for any reason for preemployment screening purposes while on duty subject to duty on Metra property or in Metra work equipment and vehicles.
Metra is committed to ensuring that our career website and recruiting process are accessible to all individuals. If you encounter difficulties or limitations in using or accessing our online application or if you require reasonable accommodations to complete this application participate in interviews complete any pre-employment testing or engage in any other aspect of the employee selection process please direct your inquiries to
Metra is an Equal Opportunity/Affirmative Action Employer. It is our policy to fill vacant positions with qualified candidates without regard to race color sex religion national origin age gender identity disability or any protected categories assuming an individual can perform the essential functions of the job with or without accommodation.
Required Experience:
Manager
Employment Type
Full Time
