Lead Scheduling Coordinator
Lead Scheduling Coordinator
Posted on :
15-07-2025
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1 Vacancy
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Job Description
Job Title: Lead Scheduling Coordinator Home Care
Location:Londonderry/Nashua NH
Pay Range:$28$30per hour (based on experience)
Schedule:Full-Time Includes on-call rotation
Work Environment:On-site role
Join and Exceptional Team with even better Benefits!
Position Summary:
We are seeking a Lead Scheduling Coordinator to take full ownership of the scheduling function for a growing and respected home care provider. This position plays a pivotal role in ensuring seamless caregiver assignments maintaining staffing continuity and mentoring junior team members. The ideal candidate will bring strong leadership high accountability and deep knowledge of scheduling operationsespecially within a home care or service-based setting.
As the point person for all scheduling activity you will independently manage daily staff assignments optimize workflows resolve real-time conflicts and uphold high standards of service delivery. Youll also mentor and support a junior scheduler helping them develop their skills while ensuring cohesive team coordination. This is an opportunity for a proactive solution-driven professional to make a significant operational impact and contribute to client satisfaction and team performance.
Key Responsibilities:
Location:Londonderry/Nashua NH
Pay Range:$28$30per hour (based on experience)
Schedule:Full-Time Includes on-call rotation
Work Environment:On-site role
Join and Exceptional Team with even better Benefits!
Position Summary:
We are seeking a Lead Scheduling Coordinator to take full ownership of the scheduling function for a growing and respected home care provider. This position plays a pivotal role in ensuring seamless caregiver assignments maintaining staffing continuity and mentoring junior team members. The ideal candidate will bring strong leadership high accountability and deep knowledge of scheduling operationsespecially within a home care or service-based setting.
As the point person for all scheduling activity you will independently manage daily staff assignments optimize workflows resolve real-time conflicts and uphold high standards of service delivery. Youll also mentor and support a junior scheduler helping them develop their skills while ensuring cohesive team coordination. This is an opportunity for a proactive solution-driven professional to make a significant operational impact and contribute to client satisfaction and team performance.
Key Responsibilities:
- Serve as the primary owner of all caregiver scheduling and real-time staff coordination
- Proactively balance staffing availability with client care needs ensuring full coverage with minimal oversight
- Lead scheduling strategy and maintain visibility into near- and long-term staffing requirements
- Train mentor and support a junior Scheduling Coordinator to promote consistency and efficiency
- Serve as the escalation point for scheduling conflicts call-outs or coverage gaps
- Maintain clear and professional communication with caregivers clients and office staff
- Monitor and maintain accurate documentation of schedules changes and coverage notes in agency systems
- Participate in staff onboarding to introduce scheduling protocols and performance expectations
- Support on-call rotation to manage urgent after-hours scheduling issues
- Collaborate with agency leadership on workforce planning hiring needs and process improvements
- 3 years of experience in scheduling dispatch or administrative coordination; home care or service industry strongly preferred
- Experience mentoring or leading peers or junior staff
- Strong organizational and problem-solving skills; able to work independently and adapt quickly
- Comfortable using scheduling software electronic records and communication platforms
- High school diploma required; associates or bachelors degree preferred
- Positive team-first attitude with a client service mindset
Required Experience:
IC
Employment Type
Hourly
Key Skills
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