MGB Director of Operations, Molecular and Tissue Typing Service
MGB Director of Operations, Molecular and Tissue Typing Service
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Job Description
Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Mass General Brigham (MGB) Enterprise Pathology is a major strategic integrated service with several system-wide initiatives that will create synergies and efficiencies across MGB laboratory locations including all AMC specialty and community sites. Enterprise Pathology will ensure the efficient and effective delivery of laboratory testing across MGB hospitals and advance strategic collaborations in clinical excellence quality access and cost efficiency. Reporting to the Senior Director for AMC and Specialty Hospitals Enterprise Pathology and in close collaboration with the MGBELS Deputy Chair division chiefs medical directors and clinical managers the MGB Director of Operations Molecular and Tissue Typing Service is responsible for driving the integration strategy that will ensure the operational quality and financial success of both BWH and MGH clinical services related to molecular testing for BWH CAMD and MGH CID cytogenetics and tissue typing. This critical leadership role will drive the organization of integrated operations through initiatives including performance benchmarking service menu determination utilization management initiatives revenue cycle management emergency and resiliency planning application of standardized human resources policies and career development initiatives (career pathways) and actively participate in guidance for non-faculty compensation programs. The position participates in MGB Pathology and local AMC hospital committees and may lead enterprise-level initiatives as assigned. The role provides expertise and guidance to laboratory clinical managers and medical directors related to operational management people management/human resources and budget oversight. The role requires strong management skills and a collaborative approach in working together with leaders from both BWH and MGH to ensure that all related molecular testing and tissue typing testing services meet the needs of local clinicians within the context of alignment with enterprise standards and approaches reached through consensus and formal policy. This individual will also play a pivotal role in the design of the combined operations for these areas that will be realized with the development of the central laboratory. Role is a hybrid role with flexibility for limited remote work (1X per week) and an expectation of weekly on-site presence at all testing locations under their direction; some meetings may occur outside of normal business hours.Qualifications
1)Works closely with Clinical Division Chiefs Deputy Chair for MGBELS and Senior Director for AMC and Specialty Hospitals to identify and implement opportunities to provide the highest quality effective and efficient integration that supports superior clinical service. Participates in a leadership role with work groups advancing AMC integration. Acts as committee member or assigns delegate for molecular cytogenetics and tissue typing ILS committee. Takes on a leadership role with work groups advancing AMC and enterprise integration. Communicates the Enterprise Pathology strategy for clinical services internally and throughout all of BWH and MGH. Works to ensure that direction of Integrated Lab Services work groups aligns with overall goals of the MGB organization
2) In conjunction with Clinical Division Chief works closely with AMC based clinical managers to establish highly integrated services that support MGB goals of quality and service and are guided by on-going and future MGB initiatives such as productivity benchmarking clinical standardization financial sustainability buoyant financial performance analysis and budgeting.
3) Works closely with Sr. Director for AMC and Specialty Hospitals Human Resources leadership and AMC clinical managers to develop evaluate and implement employee engagement strategies in support of improved staff retention and advancement. Identify potential market equity challenges and advocate for timely market reviews based on established HR metrics (turnover declined offer rates time to fill). Advance job grade/skill mix standardization across the BWH and MGH in alignment with MGB career pathways.
4) Determines and prioritizes resource needs (FTE capital non-salary expenses) for Anatomic Pathology Service within each AMC and across the BWH and MGH (local budget rules and authority permitting). Participates in a leadership role with work groups advancing AMC and enterprise integration.
5) Hires and works with clinical managers and other leaders at academic medical centers and helps to develop and position leaders for success. Provides performance review input in a timely manner on an annual basis and identifies areas for growth and professional development opportunities. Grows leadership capabilities of managers to aid in identifying future central laboratory clinical management leadership and in director succession planning
6) Works with medical director leadership to develop efficient and stable model for medical director test interpretation
Education
- Bachelors Degree Medical Lab Science Biology Chemistry required or bachelors degree Related Field of Study required
- Masters Degree Related Field of Study preferred
Can this role accept experience in lieu of a degree
No
Licenses and Credentials
- ASCP or comparable certification required upon hire
Experience
- Experience in healthcare operations 5-7 years required
- Experience in a management or leadership role 3-5 years required
- Experience leading or implementing and managing integration and consolidation 0-1 years preferred
Knowledge Skills and Abilities
- Ability to drive change and break through historical barriers to improve collaboration between AMC departments and improve overall operations; lead groups and develop strategies for consensus-based decision making among leaders with differences of opinion toward optimal result for the system
- Exceptional organizational skills with ability to multi-task and manage competing priorities with excellent follow-through and proactive approach
- Strong communication skills both written and verbal. Ability to develop and implement approach for cascading information throughout the organization
- Superb interpersonal skills and ability to work independently and collaboratively as required
- Experience in identifying hiring and developing leaders to position them for personal growth and organizational success. Strong leadership and problem-solving abilities.
- Strong analytical and financial management skills; ability to identify cost trends and causes; experience in developing and evaluating performance metrics. Understanding of revenue cycle and billing operations for molecular and genetic testing.
Additional Job Details (if applicable)
Physical Requirements
- Standing Occasionally (3-33%)
- Walking Occasionally (3-33%)
- Sitting Constantly (67-100%)
- Lifting Occasionally (3-33%) 20lbs - 35lbs
- Carrying Occasionally (3-33%) 20lbs - 35lbs
- Pushing Rarely (Less than 2%)
- Pulling Rarely (Less than 2%)
- Climbing Rarely (Less than 2%)
- Balancing Occasionally (3-33%)
- Stooping Occasionally (3-33%)
- Kneeling Rarely (Less than 2%)
- Crouching Rarely (Less than 2%)
- Crawling Rarely (Less than 2%)
- Reaching Occasionally (3-33%)
- Gross Manipulation (Handling) Constantly (67-100%)
- Fine Manipulation (Fingering) Frequently (34-66%)
- Feeling Constantly (67-100%)
- Foot Use Rarely (Less than 2%)
- Vision - Far Constantly (67-100%)
- Vision - Near Constantly (67-100%)
- Talking Constantly (67-100%)
- Hearing Constantly (67-100%)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.
Required Experience:
Director
Employment Type
Full-Time
