Refund Specialist
Refund Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Overview
Please be advised if you are viewing this position on Indeed that the salary rate/range set forth herein was provided by Indeed. Concentras market specific rate/range will be provided during the interview process.
JOB SUMMARY:
Under indirect supervision performs a variety of tasks researching refund requests overpayments credit balances and ensuring money is correctly applied and overpayments are refunded to the appropriate party timely in accordance with Concentra policies practices and procedures.
Responsibilities
Determining Refunds:
- Researches credits on account receivables unapplied balances and resolves balances
- Reconciles receipt summaries and resolves balances
- Contact payers (non-injury and injury) to determine if payments can be applied and process paperwork for payment transfer
- Researches and processes refund transactions such as duplicate payments and checks received in error
- Researches and transfers unidentified payments to appropriate accounts/charges
Documentation:
- Researches and pulls copies of previously paid checks
- Processes refund request spreadsheets/forms and makes appropriate copies
- Submits electronic refund requests to accounts payable with manager approval and documents request date
- Files and maintains refund copies
- Identifies additional documentation needs
- Performs other duties as assigned
Mailing of Refunds
- Records refund checks and documents necessary information in system
Mails refund checks in a timely manner
Qualifications
EDUCATION/CREDENTIALS:
- High school diploma or equivalent
JOB-RELATED EXPERIENCE:
- One year Accounts Receivable or payment posting experience preferred
DEMONSTRATED JOB-RELATED SKILLS/COMPETENCIES:
- Familiarity with refund process
- Familiarity with Windows Excel and Word
- Familiarity with medical coding
- Demonstrated strong organizational and communication skills
- Demonstrated good analytical and data entry skills
- Demonstrated ability to operate 10 key numerical pad by touch
- Demonstrated ability to complete detailed work accurately and under time constrictions
WORKING CONDITIONS/PHYSICAL DEMANDS:
- Office environment
- Ability to work overtime as needed
This job requires access to confidential and sensitive information requiring ongoing discretion and secure information management.
Additional Data
BENEFITS SUMMARY:
- 401(k) with Employer Match
- Medical/Vision/Prescription/Dental Plans
- Life Insurance/Disability
- Paid Time Off
- Colleague Referral Bonus Program
If youre looking for an organization that cares for your growth and well-being as much it does its patients consider Concentra.
This job requires access to confidential and sensitive information requiring ongoing discretion and secure information management.
Concentra is an Equal Opportunity Employerincluding disability/veterans
Required Experience:
Unclear Seniority
Employment Type
Unclear
