Technical Specialist â Junior
Technical Specialist â Junior
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Job Description
Job Title: Technical Specialist Junior
Location: Raleigh NC (Initially remote; onsite required post-return)
Duration: 12 Months
Interview Type: Webcam or In-Person
Job Description:
We are seeking a Technical Specialist Junior to support the North Carolina Department of Transportation (NC DOT) Service Desk/Accounts Team. This role focuses on Active Directory administration technical support user account management and incident resolution using ServiceNow. Candidates must have strong customer service skills a solid understanding of IT security policies and the ability to work independently in a fast-paced environment.
Key Responsibilities:
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Administer and troubleshoot Active Directory in multi-domain environments
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Resolve service desk tickets assist with password resets and support user access issues
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Provide phone/email-based technical support to 12000 users on standard desktop applications
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Document resolutions and maintain process/procedure documentation
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Support onboarding/offboarding account changes
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Ensure compliance with IT security policies and protect sensitive data
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Participate in project leadership documentation and technical communication
Required Skills:
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3 years of Active Directory account management and troubleshooting
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Strong understanding of Microsoft AD 2008/2012 in multi-site environments
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Advanced knowledge of system security and data protection policies
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Hands-on experience with ServiceNow or similar ticketing systems
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Proven ability to independently resolve complex support issues
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Excellent verbal and written communication skills
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Strong customer service analytical and problem-solving abilities
Additional Notes:
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Candidate must report onsite for onboarding and collect equipment (shipping not available)
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Remote work is temporary and subject to change per DOT management
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Equipment must be returned onsite at contract end (by candidate/vendor representative)
Employment Type
Full-time
