Customer Service Manager (US Voice Process)
Customer Service Manager (US Voice Process)
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1 Vacancy
Job Description
As a Customer Service Lead you will be a core member of the organization.
To be successful as a service lead you should display a strong sales-minded attitude superior service mindset as well as excellent leadership skills. Managing & developing a top-notch service team and ensuring the revenue targets are met would be your primary responsibilities.
Responsibilities
- Serve as the primary point of contact for all customer service/sales inquiries adept in building & managing a team of efficient customer service representatives.
- Manage the inbound/outbound phone calls and email inquiries from both current and prospective customers who contact to share quotes for customized apparel purchases.
- Attract customers by promoting the product and company positively answering questions and addressing concerns as they arise with a CUSTOMER FIRST approach.
- Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.
- Developing and implementing process improvements to increase efficiency in customer service operations.
- Use advanced sales techniques understand customers needs to receive all information required to process these quotes close the sales and pass them to the production team.
- Liaison with all related departments and external suppliers to facilitate information exchange and negotiate to get the best deal for the organization.
- Auditing work and service delivery to ensure the companys high standards efficiency and productivity goals are met.
- Document & oversee customer calls in the database system; including resolutions issues and general notes.
Qualifications :
Requirements
- Excellent verbal and written communication skills.
- Excellent leadership communication sales and customer service skills.
- Ability to stay calm under pressure and maintain a positive attitude.
- Ability to meet deadlines and prioritize tasks.
- Excellent phone etiquette and active listening abilities.
- Must be a quick learner with an exceptional ability to make decisions.
- 4 years of customer service/sales experience with US customers in a leadership role. (Mandatory)
- Should be completely comfortable working in US shifts.
Additional Information :
- Autonomy & Impact Own your work drive innovation and see your solutions in action.
- Growth & Mentorship Be part of an elite team that values continuous learning.
- Stability & Culture A performance-driven transparent and innovation-friendly environment.
- Health Benefits Family medical insurance with up to 2L coverage.
- Brilliance deserves to be well compensated.
- Location: Technopark phase I Thiruvananthapuram Kerala 695581
- Working: 5 days a week.
- Shift: Night Shift (8:30 PM to 5:30 AM)
- Department: Customer Service Team
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
