Representative, Veterans Affairs
Representative, Veterans Affairs
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Salary Not Disclosed
1 Vacancy
Job Description
Welcome to Career Opportunities at Lindenwood University.
PLEASE READ: For all applications please include your resume and cover letter. You may skip the Quick Apply page by simply clicking Next at the bottom of the page. When you arrive at the Experience page you may upload all desired documents using the upload box labeled Resume/CV. This is the appropriate box to upload all documents.
JOB TITLE SUMMARY
Job Title: Representative Veterans Affairs(Part-Time)
Division: Enrollment and Marketing
Evaluation Group: Staff
FLSA Status: Non-Exempt
Reports To: Manager Veterans Affairs
Positions Supervised: N/A
Review of applications will begin on July 25th and will continue until the position is filled. The anticipated start date for the successful candidate is August 15th or later.
Job Summary
The veterans affairs representative assists with certifying student enrollments communicates with students about their benefits/eligibility supports maintenance of records and reports and collaborates with University departments within and outside of Enrollment and Marketing. This position is part-time working 20 hours per week.
Essential Job Functions and Performance Indicators
The intent of this job description is to provide a representation of the types of duties and level of responsibility that will be required of positions given this title. This job description shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Job Responsibilities and Execution
- Completes required School Certifying Official (SCO) training as required by the United States Department of Veterans Affairs (DVA); assists other SCOs
- Stays up to date on veterans affairs rules benefits and the SCO handbook
- Works with Veterans Affairs (VA) Center team to counsel student veterans on education benefits other potential benefits University programs offered by the DVA and eligibility requirements
- Assists student veterans with applying for education benefits
- Maintains files on all military students at the institution with a focus on detailed record-keeping including but not limited to course schedules and supporting documents
- Collaborates with Enrollment Management Student Financial Services (SFS) and Academic Affairs teams through the student life cycle
- Performs various office and administrative tasks such as ordering and stocking forms and supplies
- Supports subject matter experts in the VA Center; upholds all applicable federal state and institutional policies
- Assists with annual academic report preparation for appropriate federal and state entities
- Assists in the preparation of annual federal compliance audit and executes any needed corrective action plans
- Escalates issues as appropriate
Service Excellence
- Supports the mission of the University and serves as an ambassador of the Q2 culture of service excellence
- Models supports and holds others accountable to the Universitys values
- Provides excellent customer service during interactions with students faculty staff and alumni
- Supports the student experience through frequent communication with internal and external stakeholders
- Aids in the training of faculty and staff maintaining best practices and compliance standards that support military students
- Supports the Student Veterans Organization and student leaders as they promote engagement among the student population and community
Communication Teamwork and Collaboration
- Serves as a liaison between the VA Center and campus partners such as academic advisors Student Academic Support Services (SASS) SCOs SFS Admissions Accessibility and Disability Services Reserve Officers Training Corp (ROTC) personnel and administration
- Assists in resolving military student issues
- Collaborates with other campus entities and external stakeholders regarding military- and veterans-related events
- Assist with developing and/or reviewing marketing materials related to military students including but not limited to digital print and social media
Job may require other duties as assigned.
Required Qualifications An equivalent combination of education training and experience will be considered. Additional requirements may be designated by position.
- Bachelors degree or degree in progress with anticipated completion date
- Experience working with veteran affairs preferred
Knowledge Skills and Abilities May be representative but not all-inclusive of the knowledge skills and abilities necessary to perform this job competently.
- Demonstrated ability to work effectively with individuals from diverse communities and cultures
- Familiarity with VA policies procedures and programs
- Familiarity with the Family Educational Rights and Privacy Act (FERPA) regulations and privacy laws governing higher education
- Excellent interpersonal verbal and written communication skills including tact and diplomacy
- Organizational and planning skills including attention to detail and follow-through
- Ability to maintain strict confidentiality of all records
- Familiarity with the Universitys student information system Anthology and other student support systems or processes
Work Environment Environmental or atmospheric conditions commonly associated with the performance of this jobs functions. Please click here to view Lindenwood Universitys flexible work designation descriptions.
- General office setting
- Non-Standard Flex
Physical Abilities The physical demands described below are representative of those that must be met by an employee to successfully perform this jobs essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Ability to work effectively at a computer for up to eight hours daily
- Ability to sit or stand for extended periods of time
- Ability to lift up to 50 pounds
- Adequately mobile to attend events on- and off-campus
- Ability to use repetitive wrist hand and finger movements to type regularly
- Regular attendance is a necessary and essential function
Equal Opportunity Employer
Lindenwood University is an Equal Opportunity employer. The University complies with appropriate federal state and local laws and provides equal employment opportunities and access to educational programs without regard to race color religion gender age sexual orientation gender identity national origin veteran status disability or any other protected status to all qualified applicants and employees. Lindenwood University is committed to a policy of non-discrimination and dedicated to providing a positive discrimination-free educational work environment.
Required Experience:
Unclear Seniority
Employment Type
Part-Time
