Engineering Manager
Engineering Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
At Replicant we believe AI should work for people starting with customer service. Thats why we built a platform that helps contact centers resolve more requests proactively identify issues and improve agent performance with AI-powered conversation intelligence and AI agents that act like your best reps.
Our AI agents handle millions of calls every month for Fortune 500 companies and high-growth innovators. From processing payments to booking appointments and authenticating users they help customers get what they need instantly 24/7. Meanwhile our real-time conversation insights help contact center leaders coach better and improve every interaction.
Were leading the shift from legacy systems to AI-first service powered by large language models (LLMs)and designed for enterprise scale security and empathy. If youre excited by the potential of LLMs voice AI and building category-defining technology with a kind ambitious team youll love it here.
Were looking for an Engineering Manager to take ownership of one or more development teams. This role balances the need for successful and consistent execution goals with mentorship and developing a highly motivated team of engineers in a fast-paced environment. While were a startup were not looking to build a hero/crunch culture and the only way to do that is to nail planning and execution - wed love to hear how youve helped your teams here! This is not a coding role but youll be working with your team(s) to ensure high technical quality high product quality a pragmatic technical approach as well as making our customers happy!
What Youll Do
Collaborate closely with Product Management Engineering Leadership peers and your team to build services and platforms foundational to our virtual agent platform
Run a well organized team:
Create and foster a shared mission that drives your team toward a common goal
Manage and prioritize work through a rigorous yet lightweight agile process
Provide mentorship feedback and guidance for your team members through the creation of individualized growth plans and measurable goals.
Use your technical expertise to provide leadership and oversight of projects on your team
Guiding architecture/design decisions
Provide thorough and thoughtful code reviews
Occasionally commit some code on non-critical path projects
Build and support a collaborative working culture in a remote-first environment
What You Bring
You have 2 years of experience leading remote software engineering teams
Youre used to ownership and accountability and have driven the execution of high-value projects end-to-end
You have a strong background delivering foundational services with a mix of external and internal customer stakeholders
You have excellent planning and communication skills and a vivid imagination. Youve been able to translate abstract ideas into meaningful and incremental plans that your team can align on
Youre here to grow your team. The day-to-day is more than just tickets and you can speak to a well-established process for growth as well as the promotions youve championed
A passion for making data driven leadership and product decisions. You know your way around JIRA Sheets and other tools and carve out the data you need to help inform key decisions
A passion for increasing team velocity predictability and satisfaction by implementing and coaching development processes like Agile TDD etc
Experience in Agile (Scrum) methodologies and ceremonies. Youre a fan of incremental improvement culture and celebrating success
#LI-remote
For all full-time employees we offer:
Remote working environment that respects time zone differences
Highly competitive salaries equity and for US Employees a 401(k) plan
Top of the line healthcare (medical vision and dental)
Health and Wellness Perk
Equipment Stipend
Flexible vacation policy
Amazing team trips & offsites where you can find our CEO baking bread for the team
Replicants are eligible for a 5-week sabbatical after being at the company for 4.5 years
Our Values
Replicant has three core values. It is critical that everyone who joins the team feels excited and moved by these values as every new team member makes an impact on our culture.
Blade Runners: We take ownership and pride to influence the outcomes of our goals. We are successful and like a Blade Runner use the tools at our disposal to reach our objectives. We value open and honest communication and proactively seek feedback along the way. We are a company driven to grow and achieve both individually and as a team.
Bread Makers: We are humble and strive toward an egalitarian culture. No task is too big or too small. We work together to achieve our goals and develop our company mission. We believe that the whole is greater than the sum of its parts in everything that we do.
Sjlvdistans (Self-Distance): Sjlvdistans is Swedish for self-distance. Its the ability to critically reflect on oneself and ones relations from an external perspective. With this in mind we act with objectivity and always remember that we are not our work. Theres no perfect science to growing a team or business but we trust everyone at Replicant to point out our blind spots and humbly admit their own.
Replicant is proud to be an equal opportunity employer. We are committed to fostering an inclusive diverse and equitable workplace that is built on trust support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression race ethnicity disability sexual orientation colour religion creed gender national origin age marital status pregnancy sex citizenship education languages spoken or veteran status. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation please speak to your talent acquisition partner or email us atand well work to meet your needs.
Required Experience:
Manager
Employment Type
Full-Time
