CRM and Admission Specialist
CRM and Admission Specialist
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1 Vacancy
Job Description
Job Title
CRM and Admission SpecialistAgency
East Texas A&M UniversityDepartment
NursingProposed Minimum Salary
CommensurateJob Location
Commerce TexasJob Type
StaffJob Description
INSTRUCTIONS TO APPLICANT:
During the application process the My Experience page has a section provided Attachments (Resume/CV References Cover letter etc.) to upload required documents.
- Use the Upload button to add each document.
- You will be able to upload up to 5 documents. Be aware that the maximum size allowed for any one document is 5MB.
- All documents must be electronically submitted through the Texas A&M Online Employment Services website to be considered.
- Incomplete or improperly submitted applications may be excluded from consideration.
Please provide the following documents:
- Cover Letter
- Resume/CV
- Three professional references with complete contact information (Unsolicited letters of recommendation will not be considered).
- Transcripts (Unofficial will be accepted with application. Official transcripts are required at time of verbal offer).
If transcripts are from an international institution it is the responsibility of the applicant to have the transcripts translated and evaluated by an approved credential evaluator.
Please do not withdraw your application in an attempt to upload a missing document. If you need assistance with this or any other matter please contact us at .
SUMMARY:
The CRM and Admissions Coordinator at East Texas A&M University (ETAMU) serves in a professional capacity to lead the administration and strategic management of the Customer Relationship Management (CRM) platform supporting competency-based education (CBE) programs within the School of Nursing and Health Sciences part of the College of Education and Human Services. This role is also responsible for coordinating and optimizing the admissions and onboarding processes for prospective students across all CBE programs at East Texas State University with a primary emphasis on the RN-BSN CBE program. The Coordinator ensures an effective and student-centered admissions experience through proactive engagement process improvement and collaboration with internal stakeholders. As a proud member of the third-largest institution in The Texas A&M University System ETAMU fosters a strong professional environment that supports career growth and academic excellence.
ETAMU is a fast-growing public university with a strong reputation for academic excellence research innovation and student success. With over 140 degree programs a 20:1 student-to-faculty ratio and nationally ranked online and graduate programs ETAMU is committed to transforming lives through quality education. Our employees benefit from a collaborative community cutting-edge research opportunities and outstanding resources.
DUTIES & RESPONSIBILITIES:
- Oversees and manages the CRM platform for Competency-Based Education (CBE) programs within the College of Education and Human Services (COEHS) ensuring optimal configuration and data integrity to support strategic enrollment initiatives.
- Advises and supports prospective and current students through the admissions and registration process applying institutional policies and professional judgment to guide complex cases.
- Leads student engagement efforts by developing and executing proactive communication and outreach strategies designed to improve recruitment conversion and retention outcomes.
- Serves as a primary liaison between students and institutional support services (e.g. Financial Aid Scholarships Disability Services) ensuring seamless referrals and integrated student support.
- Manages and maintains student data within institutional systems ensuring data accuracy and alignment with reporting and compliance standards; identifies and resolves discrepancies independently.
- Analyzes workflow and operational processes and presents data-driven recommendations to improve efficiency enhance the student experience and support strategic goals.
- Collaborates cross-functionally with academic departments and administrative units to design and implement strategic initiatives focused on student success and institutional growth.
- Prepares and delivers bi-monthly analytical reports to the Dean of COEHS offering insights on enrollment trends admissions funnel performance and communication effectiveness to inform decision-making.
MINIMUM REQUIREMENTS:
- Education: Bachelors degree or equivalent combination of education and experience.
- Experience / Knowledge / Skills: Three years of related experience with administration of databases. Knowledge of CRM software. Strong organizational communication and problem-solving skills.
- Ability to: Multi-task collaborate with others and provide excellent customer service.
- Licensing/Professional Certifications: NA
- Physical Requirements: NA
- Other Requirements: Other duties as assigned.
PREFERRED EDUCATION / SKILLS/ EXPERIENCE:
Experience with competency-based education and university admissions processes. Basic understanding of RN-BSN degree programs.
SUPERVISION OF OTHERS:
Generally does not supervise others.
WHY WORK AT EAST TEXAS A&M UNIVERSITY
Competitive Benefits & Work-Life Balance:
- Employee tuition assistance for masters and doctoral programs.
- Comprehensive benefits package including health dental vision life and long-term disability insurance.
- ETAMU contributes to employee health and basic life insurance premiums.
- 12-15 days of annual paid holidays plus up to eight hours of paid sick leave and vacation each month.
- Automatic enrollment in the Teacher Retirement System of Texas (TRS) with optional additional retirement plans (ORP).
- Physical wellness program and wellness release time for eligible employees.
Career Growth & Development:
- Access to cutting-edge research opportunities at a designated R2 Research Institution.
Academic Excellence:
- ETAMU is ranked among the top 30% in five online degree programs and offers national recognized academic programs.
- Over 140 degree programs including nationally ranked online and graduate options.
- First accredited institution to offer a competency-based bachelors degree in criminal justice.
- Distance education offerings in Corsicana Dallas Frisco McKinney Mesquite Bryan and online.
State-of-the-Art Facilities:
- Work in advanced facilities such as the 113470-square-foot Nursing and Health Sciences Building featuring a state-of-the-art simulation hospital and a 1300-acre agricultural research farm.
Vibrant Campus Life:
- Engage with over 95 student organizations and 14 NCAA Division I athletic teams contributing to a thriving campus community.
Prime Location & Growth:
- Enjoy the benefits of working in rapidly growing regions with abundant career opportunities at six locations across Dallas and Northeast Texas.
Visit us on our social media:
All positions are security-sensitive. Applicants are subject to a criminal history investigation and employment is contingent upon the institutions verification of credentials and/or other information required by the institutions procedures including the completion of the criminal history check.
Equal Opportunity/Veterans/Disability Employer.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
