Guest Services Student Supervisor (SRAC)

Student Union

Posted on : 13-07-2025

Employer Active

1 Vacancy

Job Alert

You will be updated with latest job alerts via email

Valid email field required

Send jobs

Send me jobs like this

Job Alert

You will be updated with latest job alerts via email

Valid email field required

Send jobs

Job Location

San Jose, CA - USA

Monthly Salary

$ 20 - 22

Vacancy

1 Vacancy

Posted on : 13-07-2025

Job Description

Position Type:
Spartan Recreation/Student Assistant

Date Posted:
7/10/2025

Location:
San Jose CA

Job Title: Guest Services Student Supervisor (SRAC)
Classification Title: Student Assistant III
Job Code/Grade: Hourly Non-Exempt $20.00 - $22.75
Department: Spartan Recreation
Supervisor: Membership and Guest Services Supervisor
Location: Spartan Recreation & Aquatic Center (SRAC)

The Student Union of San Jose State University is 501(c) (3) nonprofit auxiliary that maintains two major facilities at San Jos State University in downtown San Jos California. These facilities include the Diaz Compean Student Union Building the Provident Credit Union Event Center and the Spartan Recreation and Aquatic Center. The Student Union functions as part of the Student Affairs Division on campus and is governed by a Board of Directors made up of a student majority faculty and administrators.

Mission
The Student Union Inc. of San Jose State University supports the development growth and well-being of students and the campus community by providing diverse programs desired services and quality facilities to enhance the collegiate experience.

Job Summary
The Guest Services Supervisor assists with the overall daily operation of the front desk and equipment check out areas of the Spartan Recreation & Aquatic Center (SRAC). This includes supervising student Guest Service Assistants staff general overall supervision of the front desk sales assisting with Fusion management for equipment check out and functional processes. Under the direct supervision of the SRAC Membership and Guest Services Supervisor.

Essential Functions and Tasks

Enforce and interpret the SRAC facility policies and procedures.
Responsible for knowing the day-to-day operations/event schedules and preparing the front desk or Equipment Check-out as directed.
Make frequent rounds of the front desk and Equipment Check-Out areas to take appropriate action to address situations needing immediate attention.
Prepare clear and concise log reports regarding events issues with staff guests or services equipment Fusions interface on the POS system and SRAC App.
Logs will include actions taken to address issues along with additional information so management can address issues.
Assist with daily credit card transactions and end of day reconciliation in accordance with Student Union policies and procedures.
Assists with patron safety by preventing and responding to emergencies enforcing all facility rules regulations policies and procedures
Maintain a clean and organized environment within the front desk and equipment check out areas.
Communicates non-emergency maintenance and custodial needs to appropriate personnel.
Properly communicate with staff via two-way radio throughout shift and document any incidents or accident as well as prepare any
Assist with recruiting hiring training supervising and evaluating student staff.
Assist with loss prevention and equipment inventory.
Assist with promotional events being held at SRAC including but not limited to being the point staff member for tabling special events summer orientation and more as directed.
Attend all regularly scheduled staff meetings training days and workshops.
Performs other duties assigned

Knowledge Skills and Abilities (KSAs)

Knowledge of general cash handling skills and customer service skills prior experience in a related role is preferred.
Strong customer service and interpersonal skills ability to manage conflicts.
Able to lift 45 pounds safely and stand for an extended period of time.
Investigates and resolves issues and complaints from students faculty staff and the general public.
Maintain a professional appearance and attitude.

Qualification and Specifications

Current First Aid/CPR/AED certification American Red Cross preferred. Online certifications will not be accepted.
Must be a current employee with Spartan Recreation and have worked for a minimum of one semester as a Guest Services Assistant Operations Supervisor or have worked for another Collegiate Recreation Facility for a year.
Must be a matriculated SJSU student and continuously enrolled at least half-time* during the academic term.
- *Half-time is defined as follows: Enrollment Status Half-time Units Undergraduate and Post baccalaureate Students 6.0-8.0 hours/semester

Physical Demands and Work Environment

The position works in an indoor recreation facility program-oriented environment.
- The physical demands of this position are described below
  1. Sitting walking twisting bending climbing pulling pushing squatting crawling kneeling balancing reaching and coordination (eye hand foot).
  2. Fall (slip trip) conditions that results in fall (impacts) from height or traditional walking and playing surfaces
  3. Lifting and carrying often 10-25lbs frequently 26-50lbs occasionally 50-75 lbs
  4. Hearing and speaking to exchange information in person or on the telephone
  5. Dexterity of hands fingers and wrists to operate a computer keyboard and calculator
In general the position works a schedule based on business needs 9 a.m. 5 p.m. Monday Friday and may require evening and weekend work as needed.
- When school is in session - may work up to but not in excess of 20 hours per week (among all concurrent positions)
- When classes are not in session (i.e. summer break) may work up to but not in excess of 40 hours per week

Minimum Hourly Salary $20.00 - Maximum Hourly Salary $22.75

This position is non-exempt from the provisions of Section 1 of the California Industrial Welfare Commission Orders.
In general the position works a schedule based on business needs and requires early morning evening and weekend work.
When school is in session student assistant may work up to but not in excess of 20 hours per week (among all concurrent positions).
When classes are not in session (i.e. summer break) student assistant may work up to but not in excess of 40 hours per week.

Benefits
This position is employed through Student Union at San Jose State University which offers employees to accrue up to 40 hours of sick pay during the calendar year.

Equal Opportunity/Affirmative Action
The Student Union of San Jos State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of race color religion national origin age sex marital status pregnancy disability veterans status or sexual orientation consistent with applicable federal and state laws. The Student Union and SJSU have a firm and unambiguous commitment to the active elimination of discrimination and the affirmative recruitment of a diverse multi-racial community of students faculty and staff.

California State University (CSU) Learning & Development
Within the first month all employees are required to complete the following compliance online training sessions through CSU Learn the Universitys employee training platform. Employees will be enrolled in the training soon after their appointment is processed and will be notified via email from

CSU - Injury and Illness Prevention Program - one time course
CSU - Preventing Discrimination and Harassment for Non-Supervisors required every two years
CSU - Sexual Misconduct Prevention Program (Title IX) - required everyyear
Data Security and FERPA - required every two years
Hazard Communication Cal/OSHA - one time course
SJSU COVID-19 Health and Safety Protocols Training - one time course

Background Check and Fingerprinting
Student Union employees are required to undergo and completed a successful background check that includes verification of employment and education as well as a check of criminal records for employment. Candidates for positions where the employee will come in regular contact with minors and cash management will be required to be fingerprinted. This policy includes emergency hires and may also be applicable to volunteers depending on the work they will be doing.
In some cases the background check will include a credit check and/or a Department of Motor Vehicles check as well as a check of licenses and certificates when applicable. All background checks are conducted through the Student Union third-party vendor Accurate Background.
California Child Abuse and Neglect Reporting Act
All Student Union at San Jose State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Required Experience:

Manager

Employment Type

Student

Company Industry

Key Skills

Apply Now

About Company

Student Union

Report This Job

Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.

Start Now

Dr.Job AutoApply

3X your job search with AutoApply's AI for faster dream job results.

Guest Services Student Supervisor (SRAC)

Student Union

Job Description

Employment Type

Company Industry

Key Skills

About Company

Similar Jobs

Program Supervisor

Dietary Services - Dietitian

Business Services Coordinator II

Surgical Services - Certified OR Tech / Surgical Tech (CST)

Surgical Services - Certified OR Tech / Surgical Tech (CST)

Electrical Supervisor

Electrical Supervisor

Planning Supervisor