Customer Care Team Lead
Customer Care Team Lead
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Job Description
Company: Stork Craft Manufacturing Inc.(Storkcraft)
Job Title: Customer Care Team Lead
Location:Richmond BC. In-office 4 days per week
Reports To: Customer Care Supervisor
If you are passionate about providing an exceptional customer experience and want to make a difference enjoy working for a progressive company then we want to hear from you.
Storkcraft is the industry leader in the design manufacture and distribution of infant and teen furniture. We are proud to have provided families with affordable innovative stylish quality products for over 80 years. Our commitment to product excellence and our responsiveness to customers needs have galvanized Storkcraft as the manufacturer of choice for new and existing parents. We are growing our business and are currently looking for enthusiastic team players who thrive on being part of a busy environment to join our Customer Service Team as a Customer Service Team Lead.
RESPONSIBILITIES:
Coach and motivate team to meet or exceed daily KPIs
Support onboarding and training initiatives
Develop team members through performance feedback
Support exceptional customer experiences via Phone Email and Live Chat when necessary
Handle escalation requests with respect fairness and empathy
Confidently use a multitude of systems and related software to effectively manage all inquiries
Share Customer feedback and issue trends.
Collaborate with team to create effective solutions.
QUALIFICATIONS:
Superior communication skills both verbal and written
Empathetic patient and consistent-every interaction receives the same level of attention and exceptional service.
Exceptional organizational and multi-tasking skills.
Active listener problem solver with a positive attitude.
2 years of team leadership preferably within customer service.
French or Spanish language skills would be valued though not required.
Must be legally eligible to work in Canada without sponsorship.
SCHEDULE:
Hours: Approximately 7:00 AM - 4:00 PM Monday to Friday
Hybrid work arrangement: 4 days in office / Friday flex day
Required Experience:
Senior IC
Employment Type
Full-Time
