IT Support Technician, Audio/Video & Event Management
IT Support Technician, Audio/Video & Event Management
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1 Vacancy
Job Description
At Cloudflare we are on a mission to help build a better Internet. Today the company runs one of the worlds largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware installing software or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network which gets smarter with every request. As a result they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazines Top Company Cultures list and ranked among the Worlds Most Innovative Companies by Fast Company.
We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!
Term: 6 months
Available Locations:Lisbon onsite
About the role:
We are looking for an IT Support Technician Audio/Video & Event Management to join our growing Enterprise Operations team at Cloudflare. This role enhances A/V capabilities for events at the Lisbon office focusing on setup processes and documentation for seamless execution. The individual with a strong technical background in A/V production and excellent communication skills will collaborate with internal teams and third-party vendors while also providing hands-on event support and exceptional customer service.
What Youll Do:
- Act as the primary point of contact for all technical aspects of live events collaborating closely with workplace marketing and event planning teams.
- Serve as a subject matter expert on event utilization of supported technologies.
- Provide exceptional customer service and technical support including troubleshooting and operational assistance during events.
- Assess the current A/V infrastructure and identify areas for improvement.
- Collaborate with our Enterprise Ops team to develop and document standard operating procedures (SOPs) for A/V equipment setup troubleshooting and maintenance.
- Manage our third-party vendor to provide technical support during events ensuring smooth A/V operation.
- Research and recommend upgrades or additions to the existing A/V equipment.
- Create training materials and conduct sessions for employees on A/V equipment usage.
- Maintain an inventory of A/V equipment and manage its upkeep.
- Partner and collaborate with various IT teams and third-party vendors for A/V support.
- Increased customer satisfaction and higher NPS score in Lisbon and EBC experience for external customers.
- Aligned IT Ops experience across offices through global collaboration.
- Enhanced technical support and knowledge resources for employees.
What Youll Bring:
- Bachelors or Masters degree in Audiovisual and Multimedia or Engineering or a related field
- Basic understanding of computer science equipment and technology.
- Previous experience with advanced AV technologies and systems.
- Knowledge of event planning and coordination processes.
- Strong problem-solving and troubleshooting skills.
- Excellent communication and interpersonal abilities.
- Ability to work independently and as part of a team with a proactive collaborative mindset.
- Experience in the Internet security industry is preferred.
What Makes Cloudflare Special
Were not just a highly ambitious large-scale technology company. Were a highly ambitious large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Project Galileo: Since 2014 weve equipped more than 2400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work technology already used by Cloudflares enterprise customers--at no cost.
Athenian Project: In 2017 we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free so that their constituents have access to election information and voter registration. Since the project weve provided services to more than 425 local government election websites in 33 states.
1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Heres the deal - we dont store client IP addresses never ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.
Sound like something youd like to be a part of Wed love to hear from you!
This position may require access to information protected under U.S. export control laws including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their or any other persons perceived or actual race color religion sex gender gender identity gender expression sexual orientation national origin ancestry citizenship age physical or mental disability medical condition family care status or any other basis protected by law. We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include but are not limited to changing the application process providing documents in an alternate format using a sign language interpreter or using specialized equipment. If you require a reasonable accommodation to apply for a job please contact us via e-mail at or via mail at 101 Townsend St. San Francisco CA 94107.
Required Experience:
IC
Employment Type
Temp
