Customer Account Manager - (on-site)
Customer Account Manager - (on-site)
Posted on :
12-07-2025
Employer Active
1 Vacancy
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Job Description
This position is on-site in Cleveland OH.
POSITION SUMMARY
Acts as the key representative for our clients or operators to solve operational technical and administrative problems regarding aircraft/ spare parts operation and maintenance. Provides direction to Embraer aircraft operators and oversees all technical customer support for the client.
JOB RESPONSIBLITIES
- Develops customer service relationships and visits Embraer aircraft operators. Discusses with appropriate professionals how to prevent problems. Identifies solutions and defines ways to provide good customer support. Works closely with the product sales and engineering teams to be an effective advocate for the client as well as a brand and product ambassador in all public settings.
- Provides technical support to clients operators suppliers workshops/stations and contracted maintenance companies.
- Identifies records analyzes and evaluates service bulletins reports documents manuals technical publications criticisms presented detected technical/operational problems need for repair/changes parts components and/or system replacement.
- Analyzes issues/matters related to structure and aeronautical systems generators and engines products avionics and electrical systems costs and economic viability.
- Presents and discusses alternative solutions for maintenance and/or modifications problems.
- Maintains contacts with interface areas other company units customers operators suppliers contracted maintenance shops technical representatives engineers technical assistants maintenance mechanics etc. providing and obtaining operational/technical information.
- Discusses with personnel involved in product development/maintenance activities alternative solutions to solve and prevent problems.
- Coordinates retrofit campaigns. Clears up doubts follows up and controls work development.
- Support the qualification process of the aircraft maintenance/repair shops visiting their facilities verifying analyzing and evaluating infrastructure aspects materials equipment and tools used as well as customer service and employees technical qualification researching on information about professional background.
- Prepares and gives different kinds of technical/ operational training to professional in charge of company aircraft maintenance.
- Prepares/carries out presentations to operators about technological improvements made in company aircraft pointing out and discussing the changes involved.
- Prepares reports related to the technical visits and expenses made.
- Stays current with avionics electrical power plant (engines and generators) structure systems new technologies maintenance parts components performance and aircraft types. Consults/research manuals specialized technical publications service bulletins etc.
ESSENTIAL KNOWLEDGE SKILLS AND ABILITIES
Education:
- BS/BA degree required.
Experience:
- A minimum of 8 years of experience in area of responsibility or 5-7 years of experience with an Advanced Degree.
Knowledge Skills & Abilities:
- Extensive knowledge in a specialty area and in all other interrelated tasks and responsibilities of the job function.
- Role takes leadership for applying new processes and skills to improve the functions status quo.
- Aircraft maintenance aspects
- Client support and service quality techniques
- How to read and interpret drawings
- Knowledge of Embraer products
- Strong written and verbal communication skills
- Negotiation techniques
- Strong technical publications skills
- Reliability analysis
- Liability (Manufacturers responsibility)
Working Conditions / Environment / Special Requirements
- Ability to work in a safe professional manner adhering to all regulatory requirements including OSHA EPA State and Federal regulations.
- Employees will be subject to random drug and alcohol testing under FAA regulations
- Ability to work independently and remotely and travel as required often with little or no notice.
- Must possess or be able to obtain a valid passport.
GENERAL COMMITMENT FOR ALL EMPLOYEES
- Commitment to company values and complies with department norms policies directives and procedures.
- Incorporates Lean and P3E processes and concepts into daily activities.
- Strive for continuous improvement to processes and procedures.
- Honors and protects confidential and proprietary documents and information.
- Satisfies work schedule requirements.
This job description is not designed to cover or contain a comprehensive listing of all activities duties or responsibilities that are required by the employer.
Embraer is an Equal Opportunity Employer.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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