Senior Manager - Delivery Quality
Senior Manager - Delivery Quality
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Job Description
Job Title:Senior Manager
Department:Delivery Quality
Specialty:EM IP & OP
Location:Bangalore/Chennai/Hyderabad/Trichy/Coimbatore
Job Summary:
As aSenior Manager- Delivery Quality you will lead a team focused on ensuring the highest standards of quality across all deliverables and processes related to the product or service delivery. You will collaborate with cross-functional teamsmonitorproject health implement continuous improvement initiatives and ensure that all customer requirements and expectations are met or exceeded in every delivery.
Key Responsibilities:
Quality Management: Ensure that all delivery processes are aligned with organizational standards and customer expectations. Monitor and assess the quality of products and services at every stage of delivery.
Process Optimization:Identify recommend and implement process improvements to enhance delivery performance reduce defects and increase overall efficiency.
Team Leadership: Manage and mentor a team of quality assurance professionals fostering a culture of accountability performance and continuous learning.
Cross-Functional Collaboration: Work closely with project managers delivery teams and other stakeholders to ensure the integration of quality measures throughout the project lifecycle.
Risk Management:Identifyand mitigate risks that couldimpactthe quality of deliverables ensuring that issues are resolved proactively.
Reporting & Analytics: Develop andmaintainkey performance indicators (KPIs) to track and report on quality-related metrics. Prepare reports for leadership to highlight progress and areas for improvement.
Customer Satisfaction: Ensure that the delivery meets customer expectations and aligns with agreed-upon quality criteria. Handle customer feedback and ensureappropriate correctiveactions are taken.
Training & Development: Provide coaching and training to team members and other relevant stakeholders to build quality awareness across the organization.
Audit & Compliance: Conduct regular audits of deliverables and ensure compliance with industry standards certifications and regulatory requirements.
Qualifications:
Education:Bachelors degreeor Mastersdegree. Certifications likeSix Sigma Lean etcare a plus.
Experience:
10 to 15years of experience in quality management project delivery or a similar role with at least5 to 8years in amanagerial position. Experience in US healthcare RCM isa must
Skills:
Strong knowledge of delivery management and quality assurance methodologies.
Proficient in process improvement tools and techniques (e.g. Six Sigma Lean).
Experience working with cross-functional teams and managing multiple stakeholders.
Excellent communication and interpersonal skills.
Data-driven approach to decision-making and problem-solving.
Ability toanalyzeand interpret complex data sets to drive improvements.
Certifications: Six Sigma Lean PMP or other relevant quality or project management certifications are highly desirable.
Desirable Attributes:
Strong leadership capabilities with the ability to inspire mentor and develop teams.
A proactive approach to problem-solving with a keen eye for detail.
Strong customer focus with a commitment to delivering high-quality results on time and within scope.
Ability to manage change and navigate complex situations with a positive and adaptable mindset.
Required Experience:
Senior Manager
Employment Type
Full Time
