Front Desk Operator and Customer Service Representative
Front Desk Operator and Customer Service Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Bonus based on performance
- Company parties
- Employee discounts
- Free uniforms
- Opportunity for advancement
- Training & development
Benefits/Perks
- Continuing education through company-sanctioned events and staff trainings
- Free membership in a state-of-the-art facility.
- Motivate and inspire all to be their best and achieve their goals through training with world-class coaches.
- The culture of D1 separates us as we are all driven to help those around us.
- D1 is passionate about impacting and changing lives.
- Completing the opening and closing checklist
- Answering customer support questions for current and new members
- Answering phone calls and taking messages for recruiters and management
- Checking clients into workouts and ensuring attendance is correct
- Ensuring that bathrooms are stocked with necessary supplies and that cleaning supplies are ready for use
- Keeping the fridge and shelves stocked with food and drink
- Keeping gear displays stocked and neat
- Processing ancillary purchases in MINDBODY
- Completing daily social media tasks
- Checking all bathrooms and making sure they are clean and stocked
- Making sure the workout area is prepped for the following workout or day
- Walking the turf and weight room to ensure they are tidy
- Vacuuming the weight room
- Restocking the fridge snack and gear shelves
- Standing up and greeting everyone who comes into the facility
- Handling customer service inquiries
- Checking out and confirming all appointments on the schedule
- Keeping the front desk area and lobby clean and organized
- Answering all in-bound calls with proper phone etiquette
- Checking voicemail and replying to messages or forwarding them to the correct staff member
- Is always high-energy (even at 5 am & 5 pm)
- Is great at talking with people and building rapport (including but not limited to our scholastic athletes their parents and our adult athletes!)
- Isnt afraid to answer the phone & talk to strangers
- Isnt afraid of starting a conversation in our lobby before during and after classes are going on to add to our warm and welcoming D1 Gainesville culture
- Loyal hard-working self-starter
- Always follows through & never misses a deadline
- Believes that being early on-time
- Can wear multiple hats
- Coachable team player!
- Must be a high-energy individual.
- Must have 3 years in sales
- Must have 3 years in a customer service setting ideally in the fitness industry.
D1 Training is an emerging fitness franchise that is growing rapidly. D1 Training has over 80 facilities open and 180 in development. At D1 Training we inspire and motivate athletes to reach their goals. At D1 we believe in training the entire body as a unit to produce optimal human performance. No gimmicks no fads; we utilize trusted and proven training techniques used to build the worlds best athletes and deliver the in age-appropriate programs led by our expert coaches. Nothing at D1 is random. Every workout every day follows a strategic 8-week training cycle that is meticulously planned and backed by sports science. What began as training solely for the aspiring youth athlete matured into fitness training for adults as well. With all who participate in the D1 training process moving aggressively towards their goals.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
