Global Systems Operations Specialist, Salesforce
Global Systems Operations Specialist, Salesforce
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Job Description
Job Description
Location:
London GBCond Nast is a global media company home to iconic brands including Vogue GQ Glamour CN Traveller Vanity Fair Wired The World of Interiors House & Garden and Tatler among many others.
We are headquartered in New York and London and operate in 32 markets worldwide with a footprint of more than 1 billion consumers across print digital video and social platforms.
Cond Nast thrives on collaboration and our teams come together in the office four days a week (Monday - Thursday).
We value diversity of background views and cultures. We celebrate people for their personal qualities skills and contributions recognising the power our brands have to influence and shape culture.
The Role
The primary purpose of the Global Systems Operations Specialist role is to support the Sr. Manager Global Sales Systems who is responsible for the vision and overall direction of the Revenue Organizations Salesforce instance which is being rolled out to our global markets. This team is situated within the business and works very closely with our partners in technology and business stakeholder groups to bring impactful features and functionality to end users as well as prepare new markets for onboarding into our global systems.
This role is based out of the UK and will report to the Sr. Manager Global Sales Systems. It will primarily support Cond Nasts Western European markets and may also interface with Cond Nasts other markets as needed. Regular responsibilities include (but are not limited to) assisting with daily end user support/training creating meaningful reports/dashboards and collecting and documenting enhancement requests submitted by various business stakeholder groups like Finance Sales and Ad Operations.
What will you be doing
End user support / ticket response via ServiceNow tool
Create and deliver reports and dashboards to the business
Collect end user feedback and proactively identify opportunities for improvement
Assist in gathering and document business requirements
Participate in feature refinement sessions with the technology team
Test and verify new functionality
Create and deliver training on new and existing functionality
Maintain training documentation
Create and distribute release notes to the business
Liaise with Technology and vendors as applicable
Assist in executing roadmap initiatives
Support new market launches as needed
Keep current with and suggest new Salesforce functionality as it becomes available
Who you are:
Bachelors degree
Proven experience supporting Salesforce Admins and Stakeholders
Ability to orchestrate cross-functional tasks and collaborate across multiple internal teams
2-4 years of experience using Salesforce Sales Cloud as a business analyst
Excellent communication problem solving and detail orientated skills
Strong understanding of the inner workings of a digital advertising organization; including media planning ad operations or other relevant media industry experience
Salesforce Business Analyst Associates or Administrators certification a plus
Intermediate Google Suite knowledge desired
Experience in and/or promoting an agile environment a plus
Order Management System experience a plus (e.g. AdBook)
Does this sound like you
Please upload your CV and cover letter/portfolio which highlights why youd love to take on this role and why youre a great match for what were looking for.
We value the time and effort behind every application. All submissions are reviewed by a member of our talent team - we dont use AI-assisted technology to review applications.
What benefits do we offer
25 days holiday (plus bank holidays) and extra days of annual leave if you move house or want to volunteer.
Youll have access to a competitive pension scheme Bupa Private Healthcare Season ticket loans and eye tests.
We offer a range of tools to support your wellbeing including core hours 10 remote days (from home or a country with a Cond Nast office location) access to our Employee Assistance Programme corporate gym membership and cycle to work scheme.
Were a dog friendly office plus youll enjoy discounts and magazine subscriptions keeping you up to date with all things Cond Nast.
We encourage personal and professional growth through the Cond Nast Learning Hub where youll find an extensive portfolio of learning courses and training available in local languages.
Our Employee Resource Groups provide a platform for employees to identify shared objectives exchange ideas and work on community priorities for our global workforce.
What happens next
If you are interested in this opportunity please apply below and we will review your application as soon as possible. You can update your resume or upload a cover letter at any time by accessing your candidate profile.
Cond Nast is an equal opportunity employer. We evaluate qualified applicants without regard to race color religion sex sexual orientation gender identity national origin disability veteran status age familial status and other legally protected characteristics.
Required Experience:
Exec
Employment Type
Full-Time
