Intake Coordinator

Pay Rate: $19.50

Catholic Charities of Baltimore the Weinberg Housing and Resource Center is a low-barrier emergency shelter that provides homeless services to over 275 adult men and women each night in the City of Baltimore. Our services include shelter convalescent care breakfast and dinner showers laundry case management and a variety of life skills and empowerment classes with a focused goal of assisting residents in obtaining permanent housing.

Catholic Charities of Baltimore Weinberg Housing Resource Center (WHRC) is looking for an Intake Coordinator provides comprehensive and accurate client intake coordination for the database system known as Health Management Information System (HMIS). The position is responsible for receiving referrals and for coordinating the referral process through completion with the Mayors Office Homeless Services (MOHS).The work scheduleis Monday - Friday 8:00am - 5:00pm.

JOB DUTIES & RESPONSIBILITIES:

• Complete intakes on new coordinated entries from MOHS ensuring all required documentation is accurately submitted within 24 hours.
• Provides supervision of a new client by submitting all requested information.
• Manages the ID process including assignment of totes locks. Keys supplies to all new clients and as needed.
• Accurately and efficiently enters eligible clients into the HMIS database and assigns them to an available emergency shelter bed in a timely manner.
• Provides updates to the daily roster for active clients assigned to bed.
• Assigns new clients to appropriate case managers caseload to ensure continuity of case management services.
• Maintains daily client data entry in HMIS ensuring accuracy and consistency across all records.
• Processes timely client exits within 24-48 hours of program departure and entering all necessary information into the database.
• Runs weekly HMIS Data Quality Report to monitor and measure program data and ensure compliance with data entry standards.
• Identifies and manage data errors and incomplete client information to maintain data accuracy and integrity.
• Performs other duties as assigned.

REQUIRED SKILLS & ABILITIES:

• Exhibits strong interpersonal skills with a courteous and professional demeanor towards staff clients and visitors.
• Exhibits exceptional relational and customer service skills building strong connections and providing top-tier service.
• Demonstrates excellent verbal and written communication skills ensuring clear and effective exchanges.
• Acts with discretion tact and professionalism in all situations maintaining confidentiality and integrity.
• Effectively relates to and provides compassionate care for individuals with diverse personalities and needs.
• Demonstrates accountability by consistently being punctual and maintaining reliable attendance.
• Must have the ability to manage the daily active client roster and provide updates to program departments.
• Requires proficiency in using computer systems and software to perform job function including but not limited to basic Windows PC web browsing (i.e. Chrome Internet Explorer etc.) and Microsoft Outlook. Knowledge of other Microsoft Office applications such as Word Excel PowerPoint Teams and OneDrive is preferred.

EDUCATION & EXPERIENCE REQUIREMENTS:

• A High School Diploma or equivalent
• One (1) year of data management experience.
• An equivalent combination of education and experience may be considered.

PHYSICAL REQUIREMENTS & WORK ENVIRONMENT:

• Hybrid work options are available contingent upon business needs and performance expectations in alignment with the Agencys policy.
• Flexibility may be required to work beyond standard hours including weekends and holidays as needed.
• Ascending or descending ladders stairs scaffolding ramps poles or other similar structures as required to perform job tasks.
• Moving about to accomplish tasks or transitioning between different work sites which may involve walking standing or traveling to various locations as required by the role.
• Positioning oneself in ways to accomplish tasks in various environments including navigating tight or confined spaces as needed to complete job responsibilities.
• Engaging in communication with others to exchange information which may involve speaking listening writing or using electronic communication methods to ensure clear and effective understanding. This includes both verbal and non-verbal interactions with colleagues clients or external parties.
• Repetitive motions involving the wrists hands and/or fingers including tasks such as typing data entry or handling small objects. These repetitive activities may occur throughout the workday and require attention to ergonomics to ensure comfort and minimize strain.
• Hearing and vision abilities with or without correction sufficient to drive safely and effectively observe and communicate with others.

We offer a wide range of benefits to meet the ever-changing needs of our employees including but not limited to:

• Health/Dental/Vision
• Vacation/sick/holiday pay
• 403(b) Retirement Plan with a discretionary employer contribution
• Tuition Advancement
• Paid Parental Leave

Join Catholic Charities of Baltimore where you will be an important member of a trauma-informed care organization that promotes a culture of safety empowerment healing and self-care and that believes that every person has infinite worth and promise.

Catholic Charities is an equal opportunity employer

Required Experience:

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