Assistant Service Advisor
Assistant Service Advisor
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Description of the Role:
The Assistant Service Advisor at Wynne Ford in Hampton VA will play a crucial role in assisting with customer service and overall service department operations. This individual will work closely with the service advisor team to ensure customer satisfaction and streamline service processes.
Responsibilities:
- Promotes a positive customer experience by providing exceptional customer service addressing inquiries and resolving issues promptly.
- Greets each customer promptly upon arrival in the service department with a cheerful positive demeanor.
- Determines if customers coming into service have an appointment.
- Checks vehicles in CDK using assigned iPad (SMARTT).
- Verifies customers name address contact information and preferred method of contact (phone call text email).
- Verifies vehicle VIN current mileage license plate and SI expiration.
- Takes photos and videos of the vehicles condition and all preexisting damage to vehicles (dents dings scratches glass damage).
- Escorts customers to the appropriate service advisor after vehicle check-in.
- Controls service traffic flow and parking.
- Ensures the service drive and waiting areas are clean and organized.
- Assists with administrative tasks including answering phones scheduling appointments collecting payments and preparing rental vehicle contracts.
Requirements:
- Excellent customer service interpersonal and communication skills.
- Strong organizational decision-making and problem-solving skills.
- The ability to communicate with technicians customers and management.
- Strong record of positive customer satisfaction results
- Team-oriented and self-motivated
- Able to work with little supervision
Benefits:
- Medical Dental & Vision Insurance
- Legal Resources and Identity Theft Plans
- Short/Long Term Disability Insurance
- Critical Illness Plan
- 401(k) Retirement Savings Plan Company Match
- Paid time off (PTO) & paid holidays
- Paid Training
- Employee vehicle purchase plans
- Discounts on partsand services
Required Experience:
Unclear Seniority
Employment Type
Full-Time
