Supervisor, Critical Operations

The Supervisor Critical Operations is responsible for the supervision tactical execution installation repair and maintenance of electrical mechanical FLS plumbing/piping equipment machinery and controls located in the interior and exterior of the building. This person is responsible for coordinating and integrating all aspects of electrical mechanical and plumbing maintenance of all natures maintenance contracting for service to critical equipment planning for the capital equipment replacement and new construction with direct responsibility for the tactical deployment of the Critical Operations Team. In addition this person must assist customers on the Data Center floor with their requests assist with customer installs and other customer related projects. This role has team leadership responsibilities including development on-the-job training coaching mentoring and assisting with staffing job assignments.

This role requires work hours to support a 7X24X365 data center environment and is not eligible for remote or hybrid work.

ESSENTIAL DUTIES AND RESPONSIBILITIES - Other duties may be assigned.

• Establish implement and maintain facility policies procedures and organizational structure within the boundaries established by the management team and corporate policy while ensuring no contradiction in federal state and local operating regulations or laws.
• Development of emergency response planning response management and reporting of incident and emergency situations for all electrical mechanical associated controls and plumbing systems.
• Lead organize maintain monitor and perform preventive maintenance on all equipment including refrigeration heat exchanger HVAC electrical emergency backup systems and hot water systems.
• Oversee work orders for preventative and corrective maintenance on critical systems and building physical structure. Order and budget necessary parts and supervise work to complete all maintenance and perform necessary work.
• Facilitate Data Center space and cable plant design implementation and maintenance.
• Ensure all incidents and work orders are complete updated and resolved in a timely manner.
• Lead the response to emergency situations (fire evacuation equipment failure etc.) and customer concerns.
• Review and provide inputs in the preparation of and implementation of an effective operating budget.
• Confer with subject matter experts (SMES) to find resolution to operational problems develop and authorize operational procedures and approve all major estimates.
• Comply with departmental policy for the safe storage usage and disposal of hazardous materials.
• Supervise the team to have a clean organized and safe workplace.
• Provide updates and reporting to the Critical Operations Manager and Site Director.
• Stand-in for the Critical Operations Manager as needed.
• Supervise train develop mentor and coach Critical Operations Technicians.
• Have direct reports and establish performance goals monitor progress and lead in ways to enhance their professional development and success of their team.
• Ensure all Customer Requests are completed and resolved in a timely manner.

Basic Qualifications

• Four or more years of workplace or relevant industry experience.
• Previous direct or indirect people leadership experience.

Preferred Qualifications

• Six or more years of workplace or relevant industry experience.
• Previous people leadership experience in a data center environment.
• Knowledge Skills and Abilities
• Excellent people skills with the ability to interface with all levels of the organization.
• Exceptional customer service.
• Ability to analyze the operation of various systems determine the cause of any problems/malfunctions and take corrective action as required.
• Ability to manage complex situations during off management hours - single point of contact.
• Strong written verbal and people skills.
• Ability to function in a team environment.
• The ability to acquire and apply job-related knowledge within set guidelines and expectations.
• Position may involve frequent typing standing walking pushing pulling bending reaching and lifting. Lifting requirements may range from 10 lbs. - 50 lbs. on a regular basis with heavier weights done in conjunction with other individuals or lifting aids.

TOTAL REWARDS

This role is also eligible for a competitive benets package that includes: medical dental vision life and disability insurance; 401(k) retirement plan; exible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program and other company benets.

This role may be bonus eligible.

We conform to all the laws statutes and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women minorities individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion gender sexual orientation gender identity or national origin age disability status Genetic Information & Testing Family & Medical Leave protected veteran status or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint orally or in writing to the employer or the government or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.

The Know Your Rights Poster is included here:

Know Your Rights (English)

Know Your Rights (Spanish)

The pay transparency policy is available here:

Pay Transparency Nondiscrimination Poster-Formatted

QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process please send an e-mail to and let us know the nature of your request and your contact information.