Customer Support Associate - NY
Customer Support Associate - NY
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Salary Not Disclosed
1 Vacancy
Job Description
Welcome to the video-first world
From your everyday PowerPoint presentations to Hollywood movies AI will transform the way we create and consume content. Today people want to watch and listen not read both at home and at work. If youre reading this and nodding check out our brand video.
Despite the clear preference for video communication and knowledge sharing in the business environment are still dominated by text largely because high-quality video production remains complex and challenging to scaleuntil now
Meet Synthesia
Were on a mission to make video easy for everyone. Born in an AI lab our AI video communications platform simplifies the entire video production process making it easy for everyone regardless of skill level to create collaborate and share high-quality videos. Whether its for delivering essential training to employees and customers or marketing products and services Synthesia enables large organizations to communicate and share knowledge through video quickly and efficiently. Were trusted by leading brands such as Heineken Zoom Xerox McDonalds and more. Read stories from happy customerswhat1200 people say on G2and being named as one of the Top Startups to Bet Your Career On in 2025!
In 2023 we were one of 7 European companies to reach unicorn status. In February 2024 G2 named us as the fastest growing company in the world. In 2025 we announced our series D funding. In total weve raised over $330M in funding from top-tier investors including NEA Atlassian Ventures WiL PSP Growth and existing investors such as Accel Nvidia Kleiner Perkins GV and top founders and operators including Stripe Datadog Miro Webflow and Facebook.
The role...
- Reporting to the Customer Support Manager youll be the first person for prospective and existing customers to get in touch with
- Youll know the product better than anybody and serve as the voice of the customer
- Collaborate with other teams to ensure these requests are routed to the right people
- Your goal will be to maintain high levels of customer satisfaction with a focus on customer delight
- You will provide quality support via chat and email
- You will be required to manage and prioritise requests that come through our service desk
- Youll look at data and trends alongside your team and work out ways to improve our processes and product
- Youll produce collateral for use on our website and knowledge hub such as self-help articles and help videos
- You will liaise with the Product team to provide feedback and influence improvements of our product
About you...
- Capable and compassionate go-getter a fast learner and are obsessed with giving our customers the best experience possible with prompt replies and solutions that work
- Good written communication skills with a focus on clarity and empathy
- Excellent collaboration and problem-solving skills
- Multi-tasking abilities
- Patience when dealing with tricky situations
- Drive to work autonomously and proactively
- You are an excellent teammate who gives ideas to improve processes
- Previous experience working in a customer facing role would be an advantage but not essential
- You are based in New York
At Synthesia we expect everyone to...
- Be an owner
- Focus on outcomes over Inputs and Plans
- Make the journey fun
- Default to simple
At Synthesia we expect everyone to...
- Put the Customer First
- Own it & Go Direct
- Be Fast & Experimental
- Make the Journey Fun
The good stuff...
In addition to being a part of a great team working in a fun and innovative environment we offer:
- A competitive salary stock options in our fast-growing Series D startup
- Hybrid working environment
- 100% Medical Dental & Vision
- 401k Plan
- Paid parental leave
- 25 days of annual leave Public holidays paid sick leave
- Fun culture with regular socials
- A generous referral scheme
- A brand new computer monitor
Salary: $48000 stock options
Required Experience:
IC
Employment Type
Full Time
