Director - Product Support

Company Overview

Incedo is a US-based consulting data science and technology services firm with over 3000 people helping clients
from our six offices across US Mexico and India. We help our clients achieve competitive advantage through
end-to-end digital transformation. Our uniqueness lies in bringing together strong engineering data science and
design capabilities coupled with deep domain understanding. We combine services and products to maximize
business impact for our clients in telecom Banking Wealth Management product engineering and life science
& healthcare industries.
Working at Incedo will provide you an opportunity to work with industry leading client organizations deep
technology and domain experts and global teams. Incedo University our learning platform provides ample
learning opportunities starting with a structured onboarding program and carrying throughout various stages of
your career. A variety of fun activities is also an integral part of our friendly work environment. Our flexible
career paths allow you to grow into a program manager a technical architect or a domain expert based on your
skills and interests.
Our Mission is to enable our clients to maximize business impact from technology by

• Harnessing the transformational impact of emerging technologies
• Bridging the gap between business and technology

Role Description

Standing at the critical junction between network and applications our client is a leader in secure application services. Our solutions protect and optimize application performance in a world of many clouds. We strive to enable intelligent automation with deep machine learning to ensure business critical applications are protected reliable and always available.

Are you up for the challenge Come join INCEDO and make your impact in the future!

As a Director Support we look towards you as a leader for support operations in networking and network security product domain. Someone who has established support organization for network functions and SaaS operations for scalable and distributed application architectures.

Technical Skills

Networking Proficiency:
Deep understanding of core networking protocols (TCP/IP UDP DNS BGP OSPF etc.).
Extensive experience in network design implementation and troubleshooting.
Hands-on experience with network security products such as load balancers firewalls DDoS mitigation solutions and related technologies.
Strong understanding of network traffic analysis and packet capture tools.

Cloud Platform and Virtualization Expertise:
Solid understanding of cloud platforms (OCI AWS Azure) and their networking components (VPCs subnets security groups etc.).
Good understanding of Virtualized environment in (ESXi XEN Hyper-V).
Strong understanding of Kubernetes and Docker for containerized form factor network implementations.

Troubleshooting and Diagnostic Skills:
Expert-level troubleshooting skills with network protocols and security issues.
Ability to analyze complex network problems and develop effective solutions.
Proficiency in using network monitoring and diagnostic tools.

Nice-to-have skills

Qualifications

Minimum of 16 years of experience in leading and managing technical support organizations preferably in the network security or related product industry.
Proven track record of success in building and scaling global support operations.
Demonstrated ability to develop and implement support strategies that drive customer satisfaction and business results

Company Value

We value diversity at Incedo. We do not discriminate based on race religion color national origin gender sexual orientation age marital status veteran status or disability status.