Staff Software Engineer V - PagerDuty Automation

PagerDuty Inc. (NYSE:PD) is a global leader in digital operations management. Half of the Fortune 500 and nearly 70% of the Fortune 100 trust PagerDuty as essential infrastructure.

Join us. At PagerDuty youll tackle complex problems collaborate with kind and ambitious people and help build a more equitable worldall in a flexible award-winning workplace.

PagerDuty is seeking a Staff Software Engineer V - PagerDuty Automation to join our diverse customer-focused team! As Staff Software Engineer V you will work across two teams on all things automation for PagerDuty. This is an exciting opportunity to drive automation architecture across the enterprise. The ideal candidate will have a strong background in Java AWS Kubernetes and SaaS experience in large scale environments.

PagerDuty Workflow Automation enables enterprise teams to automate end-to-end incident response and operational workflows significantly enhancing reliability reducing incident response times and driving operational excellence. This product integrates seamlessly across the PagerDuty platform and external systems empowering teams to rapidly manage complex workflows at scale and proactively address issues before they impact customers.

Key Responsibilities:

• Define and lead the technical vision architecture and strategic direction for PagerDuty Workflow Automation driving cross-domain initiatives and aligning them with company-wide strategic goals.
• Architect and deliver complex technical solutions spanning multiple engineering teams ensuring scalability reliability maintainability and performance.
• Collaborate closely with engineering management product leadership and cross-functional stakeholders to proactively identify critical technology investments required for long-term growth.
• Act as a recognized technical leader and subject matter expert in SaaS development workflow automation systems and cloud-native architectures (AWS) proactively mentoring senior engineers and fostering a culture of technical excellence.
• Own the end-to-end lifecycle of technology initiativesfrom inception and prototyping to implementation and long-term operational excellenceproviding technical oversight and strategic guidance.
• Drive continuous improvement in engineering practices processes and tools enhancing team productivity system reliability and overall customer experience.

Basic Qualifications:

• Minimum of 12 years of professional software development experience with substantial experience in a technical leadership role driving large-scale projects across multiple teams.
• Must have experience working with large systems or event-driven platforms at enterprise-scale.
• Demonstrated expertise designing implementing and operating scalable SaaS solutions leveraging Java TypeScript RESTful APIs microservices architecture and AWS cloud services (ECS/EKS Lambda DynamoDB API Gateway).
• Expert-level knowledge of DevOps methodologies including infrastructure-as-code (Terraform/CloudFormation) CI/CD tooling (GitHub Actions/Jenkins) observability monitoring (Datadog/Prometheus) and containerization/orchestration (Docker/Kubernetes).
• Proven track record of successfully delivering strategic cross-domain technical initiatives that align with broader business objectives.
• Extensive experience influencing engineering direction across teams setting technical roadmaps and providing mentorship for senior engineers.
• Ability and willingness to participate in PagerDutys on-call rotation as a leader of mission-critical systems.

Preferred Qualifications:

• Deep expertise in building complex workflow automation systems or event-driven platforms at enterprise scale.
• Experience defining system-level Service Level Objectives (SLOs) performance metrics and operational excellence standards across large-scale systems.
• Recognized thought leadership within the industry including presentations at conferences or contributions to open-source projects.
• Proven ability to effectively communicate with executive leadership aligning technical strategy with broader organizational goals.

PagerDuty is a flexible hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections drives innovation and accelerates learning.

This role is expected to come into our Toronto office 1 day per month so you can thrive in your new role and fully embrace being a Dutonian!

The base salary range for this position is 157000 - 275000 CAD. This role may also be eligible for bonus commission equity and/or benefits.

Our base salary ranges are determined by role level and location. The range which is subject to change based on primary work location reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range we determine pay for an individual based on a number of factors including market location job-related knowledge skills/competencies and experience.

Your recruiter can share more about the specific offerings for this role as well as the salary range for your primary work location during the hiring process.

Hesitant to apply

We encourage you to submit your resume even if you dont meet every requirement. We value potential and consider each candidates full professional story. Whether youre exploring a career change or taking your next step we look forward to reviewing your application. If this just isnt the right role or time - sign up for job alerts!

Where we work

PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta Lisbon London San Francisco Santiago Sydney Tokyo and Toronto. While we offer flexibility within our established locations wecannot employ candidates residing in:

Location restrictions:
Australia:Northern Territory Queensland South Australia Tasmania Western Australia
Canada:Alberta Manitoba Newfoundland Northwest Territories Nunavut PEI Quebec Saskatchewan Yukon
United States: Alaska Hawaii Iowa Louisiana Mississippi Nebraska New Mexico Oklahoma Rhode Island South Dakota West Virginia Wyoming
Candidates must reside in an eligible location which vary by role.

How we work

Our values guide how we support customers collaborate with colleagues develop products and foster a culture of belonging. They define not just our actions but what it means to be Dutonian.

What we offer

As a global organization our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more including country-specific offerings on our benefits site.

Your package may include:

• Competitive salary
• Comprehensive benefits package from day one
• Flexible work arrangements
• Company equity*
• ESPP (Employee Stock Purchase Program)*
• Retirement or pension plan*
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
• Paid parental leave: 22 weeks for pregnant parent 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
• Paid volunteer time off: 20 hours per year
• Company-wide hack weeks
• Mental wellness programs

*Eligibility may vary by role region and tenure

About PagerDuty

PagerDuty Inc. (NYSE:PD) is a global leader in digital operations management enabling customers to achieve operational efficiency at scale with the PagerDuty Operations Cloud. The PagerDuty Operations Cloud combines AIOps Automation Customer Service Operations and Incident Management with a powerful generative AI assistant to create a flexible resilient and scalable platform to increase innovation velocity grow revenue reduce cost and mitigate the risk of operational failure. Half of the Fortune 500 and nearly 70% of the Fortune 100 rely on PagerDuty as essential infrastructure for the modern enterprise.

PagerDuty is Great Place to Work-certified a Fortune Best Workplace for Millennials a Fortune Best Medium Workplace a Fortune Best Workplace in Technology and a top rated product on TrustRadius and G2.

Go behind-the-scenes on our careers site and @pagerduty on Instagram.

Additional Information

PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race religion color national origin gender sexual orientation age marital status parental status veteran status or disability status.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation please email and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.