RMA Coordinator
RMA Coordinator
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Job Description
Job type: Full Time
Salary range: $ 20.00 to $ 22.00 per hour
Schedule: Monday thru Friday from 7:30 am to 4:00 pm
We offer:
- Highly competitive total compensation package
- Medical
- Dental
- Vision
- Life
- Disability Insurance (STD and LTD)
- 401(k) with company match (up to 5%)
- A generous paid time off schedule
- Discretionary quarterly bonus program.
Position Purpose:
The RMA Coordinator at Shields Manufacturing is here to Service and Coordinate services of customer returned products by internal and external service providers.
Job Duties
- Expedite Customer Returns: Expedite services of returned product work with internal providers to ensure repairs are completed in a timely fashion.
- Administration: Enter and track customer product withing Shields ERP system schedule internal and external services as required.
- Rework/Repair: Rework and repair customer returns as required
- Customer Communication: Clearly and adequately communicate failure modes service timelines and other information as required to Customers.
- Quoting Services: Accurately quote services and repairs of returned products.
Key Outcomes:
Incoming evaluation of customer returns
Quoting services for returned products
Troubleshooting and repair of mechanical parts and assemblies
Key Deliverables:
Incoming evaluation and quoting in seven days or less
Standard repair returns completed in 30 days or less
Non-standard returns meet Shields promise to Customer 100%
Job competencies:
- Problem Solving & Decision making
- Communication
- Job / Technical knowledge
- Accountability / Dependability
- Attention to Detail
- Time Management
- Customer / Service Focused
Job Requirements
- High School diploma or GED required
- Background in Mechanical / Electrical assembly required
- Proficiency in MS Office Word Excel and PowerPoint required
- Language skills
- Mathematical Skills
- Reasoning Ability
- Physical Demands: Frequently walking bending reaching and repetitive motions
Occasionally kneeling squatting stooping handling and climbing.
Lifting and pulling frequently up to 15 pounds occasionally up to 25 ponds.
- Work environment: The work environment for this position is that of an industrial machine shop / production facility. Employees may experience loud noises at varying levels thought out the workday.
Culture is key to us and have therefore adopted core values based on Teamwork with an emphasis on Trust Gratitude Action Growth and Excellence.
Precinmac is an Equal Opportunity Employer committed to maintaining a working environment free from discrimination on the basis of race color religion national origin pregnancy gender identity sexual orientation marital/civil union status ancestry place of birth age citizenship status veteran status political affiliation genetic information or disability as defined and required by state and federal laws. Additionally we prohibit retaliation against individuals who oppose such discrimination and harassment or who participate in an equal opportunity investigation.
Required Experience:
IC
Employment Type
Full-Time
