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The Insurance Eligibility Specialist is responsible for verifying insurance benefits confirming patient coverage and identifying authorization requirements in advance of appointments. This position plays a vital role in streamlining the patient experience and reducing billing errors or delays.
Verify insurance eligibility and benefit details for upcoming patient appointments
Confirm co-pays deductibles and coverage for optometry services
Contact insurance providers via phone or portal to gather real-time information
Communicate with the front desk or billing teams about patient coverage issues
Identify and track pre-authorization or referral requirements
Accurately input all insurance and verification data into EMR or billing systems
Flag discrepancies or inconsistencies for escalation and resolution
Maintain records of eligibility checks and communications for audit purposes
2 years of experience in medical or vision insurance verification medical billing or revenue cycle management
Strong understanding of insurance terminology (PPO HMO co-insurance out-of-network pre-authorization etc.
Experience communicating with U.S.-based insurance carriers
Ability to use online portals EHRs or clearinghouses to check eligibility and benefits
High attention to detail and excellent organizational skills
Strong English communication skills (verbal and written)
Comfortable working remotely with minimal supervision
Reliable internet connection and stable working environment
Availability to work U.S. time zones or partial overlap as needed
Previous experience in an optometry ophthalmology or general healthcare setting
Familiarity with U.S. vision plans (e.g. VSP EyeMed Spectera Davis Vision)
Experience with EMR or billing platforms such as Eyefinity Office Ally or similar
Prior offshore experience with U.S. clients is a strong plus
Full Time