Customer Service Coordinator* - South and Central America
Customer Service Coordinator* - South and Central America
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Job Description
As a technology leader TOMRA Sorting Solutions continues to be a pioneer in sensor-based-sorting in the food recycling & mining industries.
It is our attention to detail and efficiency in delivering our service that is of utmost priority. If you are a highly motivated and driven individual up for the challenge of working for an industry leader you will fit right in.
Key areas of accountability are customer service and administration support for the Service Team.
- Coordinate and process quote enquires for spare parts and services
- Receiving and processing customer order for spare parts order service for maintenance and breakdowns.
- Coordination of parts shipment with customer and local stock
- Handling of work orders for service engineer site visits including invoicing when services are completed
- Service agreement management & local customer stock reviews
- Receivables review & follow up.
- Service invoicing process.
- Coordinating for importation of products and spare parts.
- Produce reports measuring key service performance metrics such as response time resolution time and FSE utilization cost monitoring and analysis for site visits
- Assist with Field Service Engineer travel arrangements & client visit coordination with the supervisor.
- Control the H&S documents of the service team.
- Provide other support to sales and service teams.
- Provide other support & arrangements to local organization.
Qualifications :
This role would suit a hardworking person who is hands-on has customer service experience and advanced organizational skills with an eye for detail.
- Quality and Accuracy: Ensures quality of work adheres to company standards at all times.
- Customer Focus: Recognize and ensures that high quality service is delivered to the customers at all times.
- Attitude Work Ethic and Teamwork: Works as an effective member of the team towards achieving the team goals and demonstrates an appropriate work ethic at all times.
- Initiative and Problem Solving: Demonstrates appropriate levels of initiative by thinking outside the box and providing appropriate suggestions or implementing changes as appropriate.
- Time Management/ Flexibility and Multitasking: Manages workloads within appropriate timescales making use of available tools and resources.
- Professionalism: Behaves in a professional and ethical manner at all times. Reflecting the appropriate company image.
- Communication: Demonstrates effective written and oral communication both with internal and external customers.
- Sensible Spending: Ensures appropriate use of company resources at all times.
- Productivity: Achieves the company set productivity targets.
- Ownership: Takes appropriate levels of ownership for tasks and delivery at all times
Requirements
- University degree in business management or relevant field preferred or
- Advanced diploma in a relevant field with equivalent experience below
- Minimum 3 years experience in customer facing service or operations role
- Advanced PC skill (MS-Word Excel PowerPoint Outlook)
- Demonstrated ERP or CRM usage experience
- Preferred CRM system knowledge
- Excellent communicational and interpersonal skills both in Portuguese and English. Advanced Spanish language a plus.
- Experience in identifying technical components is advantageous
Additional Information :
Interested
We look forward to hearing from you! Please apply with an up-to-date CV (in English).
*TOMRA is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race color religion gender gender identity age national origin disability parental or pregnancy status marriage and civil partnership sexual orientation veteran status or any other characteristic protected by law.
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
