Claims Operations Manager
Claims Operations Manager
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Job Description
Lead with Purpose. Deliver with Excellence.
Are you a dynamic leader with a passion for operational excellence and client service At WTW were looking for a Claims Operations Team Manager to lead a high-performing team and drive exceptional outcomes for our clients.
This is more than just a management role its an opportunity to shape the future of claims handling at one of the worlds leading advisory broking and solutions companies.
This hybrid role is based in our Ipswich office and offers the opportunity to work closely with colleagues across our global networkincluding London Mumbai and other WTW officesas well as with clients insurers and other key stakeholders involved in the claims process.
What Youll Be Doing
As a Claims Manager youll lead and inspire a team of claims professionals playing a key role in ensuring the delivery of a high-quality claims service to our clients. Your responsibilities will include:
- Manage day-to-day operations performance and development of your team.
- Build strong relationships with clients internal stakeholders and suppliers.
- Drive continuous improvement through Operational Excellence (OpEx) principles.
- Monitor performance against SLAs and ensure compliance with regulatory standards.
- Support strategic initiatives and business change programmes across Claims Operations.
Qualifications
What You Bring
Qualifications:
- Preferably educated to degree level and with professional qualifications
- Relevant industry/management experience
Experience:
- Strong technical claims knowledge
- Proven leadership in operational or client-facing roles.
Skills:
- Excellent negotiation and communication skills with the ability to build relationships with clients underwriters and other stakeholders.
- Ability to manage change and drive process improvement
- Excellent analytical and problem-solving skills with a keen eye for detail.
- Proven ability to manage multiple stakeholders and complex tasks simultaneously.
Mindset:
- A client-first approach aligned with WTWs values and behaviours.
Why Join Us
At WTW we believe in empowering our people. Youll have the opportunity to:
- Make a real impact in a global organisation
- Grow your career with tailored development opportunities
- Work in a collaborative values-driven environment
Equal Opportunity Employer
At WTW we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.
Required Experience:
Manager
Employment Type
Full-Time
