Intensive Perinatal Case Manager
Intensive Perinatal Case Manager
Posted on :
10-07-2025
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1 Vacancy
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Job Description
Hello Neighbor is seeking an Intensive Perinatal Case Manager to provide culturally sensitive trauma-informed case management perinatal education and advocacy for linguistically appropriate service access. This role supports clients who are dual-enrolled in the Smart Start (perinatal) and Stabilization programs focusing on both perinatal and intensive case management to meet the unique needs of pregnant clients and their newborns. The Intensive Perinatal Case Manager plays a vital role in promoting healthy pregnancy outcomes positive birthing experiences and long-term family stability.
As part of the Health & Stabilization Department this position focuses on creating tailored service plans guiding clients through healthcare systems and addressing cultural and systemic barriers. The Intensive Perinatal Case Manager works to ensure well-being during pregnancy childbirth and the postpartum period by promoting client empowerment self-sufficiency and access to essential resources and education.
Founded in 2017 Hello Neighbor empowers refugees and immigrants through community connections helping them move from arrival to belonging with dignity cultural sensitivity and meaningful support. Our work is organized across three departmentsEducation & Community Empowerment Health & Stabilization and Employmenteach running programs designed to meet the unique needs of the communities we serve. In addition to our local work we lead a National Network of grassroots organizations across the U.S. united by a shared commitment to supporting refugee and immigrant families and inspiring long-term change
This is an in-house full-time non-exempt position at our Pittsburgh PA office in Larimer through September 30 2025 with the potential for extension pending funding availability. We are currently on a hybrid work schedule of 9am-5pm Monday through Friday; in the office on Tuesdays Wednesdays and Thursdays .The successful candidate must be currently authorized to work in the United States.
Reports To: Health & Stabilization Program Manager
Key Responsibilities
- Maintains an active caseload of dual-enrolled Smart Start and Stabilization clients including referral management intakes assessments and implementation of individualized service plans.
- Provides intensive case management for pregnant clients and their newborns including medical coordination perinatal education and connections to appropriate community support services.
- Implements a perinatal case management approach including the creation of birth plans preparation for birthing in the U.S. and newborn care coordination.
- Organizes and facilitates workshops groups and sessions focused on perinatal health and postpartum care.
- Maintains accurate and complete client case files ensuring timely documentation and adherence to quality assurance standards.
- Supports client self-sufficiency by providing extended cultural orientation on topics such as healthcare navigation transportation and postpartum resources.
- Coordinates and leverages volunteers donations and direct client assistance funding to support program goals.
- Collaborates with the Stabilization team to ensure cohesive service delivery for dual-enrolled clients addressing both immediate needs and long-term goals.
- Adheres to deadlines related to financial records case files and service provision while maintaining a trauma-informed approach.
- Participates in regular supervision meetings staff meetings and training sessions.
- Upholds confidentiality guidelines and ensures the appropriate handling of sensitive information.
- Other duties as assigned within the scope of position expectations.
Preferred Qualifications
- Bilingual or multilingual in a priority language is strongly preferred (e.g. Dari Pashto Arabic Swahili French Spanish Haitian-Creole Rohingya).
- Bachelors degree or 1-2 years of experience working with refugees and immigrants.
- Experience as a doula or in perinatal healthcare is preferred but not required.
- Demonstrated strong interpersonal skills characterized by compassionate courteous and professional interactions with diverse communities.
- Cultural competencies including knowledge attitudes and behaviors relevant to the populations served.
- Thorough understanding of issues pertinent to refugees and immigrants.
- Proven ability to build and maintain relationships with clients staff and partners.
- Skilled at task management including prioritization meeting deadlines and managing multiple responsibilities efficiently.
- Digital literacy and the ability to learn new software systems.
- Flexibility and willingness to work nights and weekends as necessary.
- Effective collaborator with a cooperative mindset.
- Passion for working in a fast-paced multicultural environment.
- Alignment with and support of Hello Neighbors core values.
- Proficiency in digital tools like Google Drive Notion and case management systems.
- Car valid drivers license and proof of insurance are required.
- Alignment with and support of Hello Neighbors core values.
- Lived migration experience or fluency in a priority language is a plus.
About You
- Energetic motivated and hardworking
- Ability to take direction and work independently as well as collaboratively
- Ability to take initiative and manage multiple tasks and projects at a time
- Passion for community building refugee and immigrant rights
- Cultural sensitivity and the ability to work effectively with people from diverse backgrounds
- Excellent writing communication and organizational skills
- Living migration experience and fluency in other languages a plus
Additional Details
- This is a full-time non-exempt in-house position at our Pittsburgh office in the Larimer neighborhood with a possibility of extension pending funding determinations
- Clearances required: Pennsylvania Child Abuse History Clearance Pennsylvania State Police Criminal History Clearance Federal Bureau of Investigations (FBI) Criminal History Clearance (PA Act 23 & Act 24); Mandatory Reporter and/or PSEA training may also be required depending on job requirements
- Valid drivers license required personal vehicle and proof of insurance are required; MVR records will be required
- Applications are accepted on a rolling basis
- Selected candidates will be invited to interview on a rolling basis
- The successful candidate must be currently authorized to work in the United States.
- $22-24 hourly nonexempt
- Comprehensive benefits package available including medical/dental/vision insurance for employee and dependents (75% employer-paid) generous PTO policies paid holidays and participation in employer-sponsored retirement savings with employer match (after 12-months employment).
Additional Details
Equal Opportunity Employer
At Hello Neighbor we are committed to being an inclusive workplace where diversity in all its forms is championed. Hello Neighbor is proud to be an equal opportunity workplace. We are committed to equal employment opportunities regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or Veteran status. We also consider qualified applicants with criminal histories consistent with legal requirements. If you require special accommodation please let us know.
All Applications Welcome
Data shows that women more frequently do not apply to a job because they dont feel that they meet all of the qualifications listed. Our job descriptions are general overviews not a mandatory comprehensive list. If you feel passionate about our efforts and believe that you have the skills to contribute to the growth of our organization we want to hear from you!
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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