Customer Care Associate I
Customer Care Associate I
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Chamberlain Group is a global leader in access solutions with top brands such asLiftMasterand Chamberlainfound in millions of homes businesses and communities worldwide.
As a leader in the Smart Home industry we boast one of the largest IoT install bases with innovative products consisting of cameras locks card readers garage door openers gates and more all powered by ourmyQdigital ecosystem.
This role is within Chamberlain Groups Customer Experience and Technical Support function. A successful incumbent is expected to (i) Utilize platforms and tools to process incoming sales orders and returned goods authorizations and (ii) Distribute customer email inquiries to the appropriate Customer Care Representative.
Customer Care Associate I Qualifications:
High School Diploma
0-2 years of relevant work experience
Preferred Qualifications Some College
Customer Care Associate I Essential Duties:
Utilize platforms and tools to process incoming sales orders and returned goods authorizations
Distribute customer email inquiries to the appropriate Customer Care Representative
Review dealer web orders to determine if they require special handling due to inventory location or special shipping instructions
Initiate contact with customers to request additional information on new orders
This position requires regular and predictable on-site attendance and the ability to work the particular shift and/or schedule to which you are assigned as well as additional hours as needed.
Protect CGIs reputation by keeping information confidential
Maintain professional and technical knowledge by attending educational workshops professional publications establishing personal networks and participating in professional societies
Contribute to the team effort by accomplishing related results and participating on projects as needed
The pay range for this position is ($37600-$53050); base pay offered may vary depending on a number of factors including but not limited to the position offered location education training and/or experience. In addition to base pay also offered is a comprehensive benefits package and 401k contribution (all benefits are subject to eligibility requirements).
This position is eligible for participation in a short-term incentive plan subject to the terms of the applicable plans and policies
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Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. Were proud to be an Equal Opportunity Employer and youll be considered for this role regardless of race color religion sex national origin age sexual orientation ancestry; marital disabled or veteran status. Were committed to fostering an environment where people of all lived experiences feel welcome.
Persons with disabilities who anticipate needing accommodations for any part of the application process may contact in confidence .
NOTE: Staffing agencies headhunters recruiters and/or placement agencies please do not contact our hiring managers directly.
Required Experience:
IC
Employment Type
Full-Time
