Billing Supervisor
Billing Supervisor
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Job Description
Discover
The Opportunity
PRIMARY FUNCTION: Under the direction of the Manager Metering and Billing the Supervisor - Billing is responsible for overseeing the daily operation and activities of billing staff to ensure timely and accurate billing of utility accounts. The Supervisor - Billing handles more difficult complex or sensitive customer account problems; and ensures integration between meter reading various technologies and SAP by developing documenting and maintaining business processes for Billing.
What youll do
Responsibilities
DUTIES AND RESPONSIBILITIES:
1. Provides day to day leadership and works with staff to ensure a high level of performance and production and an effective environment that supports achieving timely and accurate billing.
2. Serves as an escalation point for billing related customer concerns and issues escalated by the team or the Customer Care Center. Research customer concerns and resolve complaints of a more difficult sensitive or technical nature in accordance with the Rules and Regulations as approved by the Nova Scotia Utility and Board.
3. Maintains documents related to billing and Monitors the timely reconciliation of accounts related to billing and payment processing including but not limited to accounts receivable balances cash reconciliation adjustments deposits write-offs and delinquent accounts.
4. Liaise and monitor contracts with third party service providers including software providers printing mailing services and banking partners; participates in procurement and management of any third party billing mailing banking and printing services.
5. Provide support for Stormwater appeals team by providing account and billing information manage exemption and adjustments.
6. Reviews account records/history and issues or approves adjustments to customer accounts to correct errors or resolve escalated disputes.
7. Recommends implements and coordinates new procedures and policies related to billing to ensure a more efficient and effective operation; participates in training of staff in work procedures and maintains training documentations.
8. Assists the Manager of Metering and Billing in the interview and hiring process and fills in for the Manager during absences.
9. Coordinates and supports the meter reading post-processing process weekly billing dunning and pre-authorised payment processes.
10. Participate and help in year-end financial audits and report generation for both internal and external customers.
11. Responsible for day-to-day scheduling and approving/reporting vacation absences and accidents for reporting staff and managing ongoing attendance as per corporate policy.
12. Compiles tracks and produces statistical reports with regard to collections billing adjustments billing accuracy employee performance training records and attendance.
13. As required support the implementation of projects and initiatives in order to achieve department objectives.
14. Fosters and supports a strong team spirit that supports and motivates team members and encourages development growth and a positive environment that supports process improvements and staff development.
15. Acts as a resource to other departments helping with integration of business processes which impact customer accounts and billing.
16. Performs other related duties and responsibilities as required.
REPORTING RELATIONSHIPS:
Reports to: Manager Metering and Billing
Supervises: Billing Coordinators Billing Edit Clerks Meter Reading Coordinator
What youll need
Qualifications
MINIMUM QUALIFICATIONS:
Education:Post-secondary education - a degree in Business Administration Commerce Accounting or a related field or an acceptable combination of education and experience.
Experience: Must have minimum 2-3 years of experience in a customer service environment including collections direct customer interaction Cayenta and cash management.
Certificates/Licenses/Registrations:
Must be willing to undertake and maintain the following safety training:
First Aid
WHMIS
Other Knowledge Skills Abilities: Strong technical skills including proficiency in utilizing computer systems with emphasis on Microsoft Office applications SAP CRM and CMMS meter reading
Self-motivation independence and discretion within established guidelines
Experience developing implementing documenting and monitoring business processes
Excellent problem solving skills
Excellent planning and organization skills
Team player attitude
Communication and Interpersonal skills; leadership
Strong attention to detail and customer service skills
Strong motivator with a positive attitude
Look for yourself
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A little bit about us
Halifax Water
As Atlantic Canadas Largest Water Utility our purpose is to supply and safeguard sustainable high-quality water services.
Everything we do at Halifax Water is tied to our purpose. With employees who are dedicated to supplying high-quality services for water wastewater and stormwater through a One Team One Water attitude we can meet the challenges of a growing population aging infrastructure and increasing regulatory compliance.
Halifax Water employees strive to be stewards of our environment and are fueled by a passion to serve our communities. Employee commitment and dedication of service mean a great deal to our customers stakeholders and to Halifax Water.
As an employee Halifax Water is proud to offer you:
- Pension & Benefits: We invest in our employees. As a member of our team you will have access to a competitive benefits package including health insurance retirement plans long-term disability paid holidays vacation sick leave fitness incentives and much more. Learn more about the benefits of working at Halifax Water on our website;
- Diversity Equity and Inclusion: We continually foster a more diverse workforce representative of our communities at all job levels. We know that a diverse workforce positively contributes to our success and the success of our community.
- Career & Professional Development: We encourage job development opportunities for all employees including on-the-job training tuition assistance eLearning courses classroom-based training and more.
We are committed to providing a safe and hazard-free work environment. Our employees health and well-being are a top priority and we promote a safety-first culture to provide daily healthy safe sustainable and reliable services. We take this responsibility seriously and feel immense pride in reaching beyond industry service standards.
As a public service utility operating critical infrastructure on behalf of our customers our employees are trained in Emergency Measures Operations (EMO) and Incident Command System (ICS). This type of training allows Halifax Water to respond to all emergencies from simple water main breaks to keeping customer water flowing (water wastewater and stormwater) through Hurricanes and other major natural events.
To learn more about What We Do visit Halifax Water .
Required Experience:
Manager
Employment Type
Full-Time
