Sr. Program Manager, ReLo Ops Integration (RLOI), ReLo Ops Integration (RLOI)
Sr. Program Manager, ReLo Ops Integration (RLOI), ReLo Ops Integration (RLOI)
Posted on :
10-07-2025
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1 Vacancy
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Job Description
At Amazon Worldwide Returns & ReCommerce (WWR&R) we aspire to zero: zero cost of returns zero waste and zero defects.
We are an agile innovative organization dedicated to making zero happen to benefit our customers company and environment. We are constantly innovating to create long-term value at Amazon by investing in the future and focusing on the planet not just on the bottom line. WWR&R includes business product program data and software engineering teams who together manage the lifecycle of returned and damaged products.
In this role you will work closely with product managers program managers software developers and operations stakeholders to improve the Customer Returns and ReCommerce tools. You will establish programs for our operations evaluation product suite to ensure the best associate and customer experience.
Key job responsibilities
1) Operational capabilities to support new business needs
2) Operational processes to reduce cost through performance efficiencies
3) Standard Operating Procedures to ensure compliance quality and scalability
4) Field tools and dashboards to assist with execution of brilliant basic pillars
5) Shared projects with other WWR&R teams NCRC ReCommerce ROE Programs and Tech as cross functional stakeholders
6) Create dashboards and track success metrics
A day in the life
The Program Managers of the OI team own scoping designing and implementing:
1) Operational capabilities to support new business needs
2) Operational processes to reduce cost through performance efficiencies
3) Standard Operating Procedures to ensure compliance quality and scalability
4) Field tools and dashboards to assist with execution of brilliant basic pillars
5) Shared projects with other WWR&R teams NCRC ReCommerce ROE Programs and Tech as cross functional stakeholders
About the team
The ReLo Ops Integration (RLOI) team innovates across all aspects of ReLo UTR operations (Crets AW Specialty External Repairs & BOD) to drive performance efficiencies while maintaining or raising the quality bar. Scalable long-term processes drive the teams vision yet do not hamper a culture of implementing scrappy quick wins for pilots and continuous improvement.
- 5 years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy end to end delivery and communicating results to senior leadership
- Knowledge of Excel at an intermediate level (e.g. pivot tables & charts multiple criteria lookups nested logical/IF formulas data cleansing array formulas etc.)
- 2 years of driving process improvements experience
- Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field
- 5 years of developing program strategies and plans diving execution and influencing senior stakeholders experience
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104100/year in our lowest geographic market up to $185000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
We are an agile innovative organization dedicated to making zero happen to benefit our customers company and environment. We are constantly innovating to create long-term value at Amazon by investing in the future and focusing on the planet not just on the bottom line. WWR&R includes business product program data and software engineering teams who together manage the lifecycle of returned and damaged products.
In this role you will work closely with product managers program managers software developers and operations stakeholders to improve the Customer Returns and ReCommerce tools. You will establish programs for our operations evaluation product suite to ensure the best associate and customer experience.
Key job responsibilities
1) Operational capabilities to support new business needs
2) Operational processes to reduce cost through performance efficiencies
3) Standard Operating Procedures to ensure compliance quality and scalability
4) Field tools and dashboards to assist with execution of brilliant basic pillars
5) Shared projects with other WWR&R teams NCRC ReCommerce ROE Programs and Tech as cross functional stakeholders
6) Create dashboards and track success metrics
A day in the life
The Program Managers of the OI team own scoping designing and implementing:
1) Operational capabilities to support new business needs
2) Operational processes to reduce cost through performance efficiencies
3) Standard Operating Procedures to ensure compliance quality and scalability
4) Field tools and dashboards to assist with execution of brilliant basic pillars
5) Shared projects with other WWR&R teams NCRC ReCommerce ROE Programs and Tech as cross functional stakeholders
About the team
The ReLo Ops Integration (RLOI) team innovates across all aspects of ReLo UTR operations (Crets AW Specialty External Repairs & BOD) to drive performance efficiencies while maintaining or raising the quality bar. Scalable long-term processes drive the teams vision yet do not hamper a culture of implementing scrappy quick wins for pilots and continuous improvement.
- 5 years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy end to end delivery and communicating results to senior leadership
- Knowledge of Excel at an intermediate level (e.g. pivot tables & charts multiple criteria lookups nested logical/IF formulas data cleansing array formulas etc.)
- 2 years of driving process improvements experience
- Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field
- 5 years of developing program strategies and plans diving execution and influencing senior stakeholders experience
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104100/year in our lowest geographic market up to $185000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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