Czech and Russian speaking Service Coordinator
Czech and Russian speaking Service Coordinator
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Job Description
Unlock Your Potential in Customer Support with a Global Innovator!
Are you a native-level speaker of both Czech and Russian driven by a desire to provide exceptional customer service Do you thrive in a flexible work arrangement that balances team collaboration in the office with the convenience of working from home If youre ready to make a significant impact with a world-renowned manufacturer we encourage you to apply!
We are a leading international company celebrated for our groundbreaking products and unwavering commitment to customer satisfaction. Our Ghent facility in Belgium serves as a vital support hub ensuring seamless service for our crucial Central and Eastern European markets. This is a fantastic opportunity to either launch or advance your career within a supportive and continually evolving industry.
Your Contribution as a Service Coordinator
As our Czech and Russian Service Coordinator you will be the primary point of contact for our valued customers and partners in the Czech Republic and Russia. Your expertise will be essential in promptly and professionally addressing their needs acting as the key facilitator for all service-related inquiries.
Your daily responsibilities will include:
- Front-Line Engagement: Connecting with customers dealers and partners through various channels like phone email and potentially chat all in Czech and Russian. Youll provide accurate information and effective solutions regarding our product offerings.
- Issue Resolution: Handling a diverse range of customer concerns from product details and service requests to technical questions and complaint management ensuring swift and satisfactory outcomes.
- Internal Collaboration: Working closely with various internal departments (such as technical assistance logistics and sales) to coordinate actions and guarantee timely solutions for our clients.
- Data Management: Meticulously recording all customer interactions issues and resolutions within our CRM system to maintain comprehensive and organized documentation.
- Operational Compliance: Adhering to established procedures and guidelines to consistently uphold high standards of service quality and efficiency.
- Continuous Improvement: Proactively identifying common inquiry themes or recurring problems and providing valuable insights to help us refine our processes and elevate overall customer satisfaction.
What Were Looking For
We value enthusiasm and a drive to learn making this an ideal role for individuals with or without extensive prior experience. Were seeking someone who is:
- Multilingual Expert: Absolutely fluent (C2 proficiency) in both Czech and Russian. Strong English skills (B2/C1) are also necessary for internal communications and training.
- Customer-Focused: Genuinely committed to providing exceptional service and building positive relationships.
- Solution-Driven: Possesses strong analytical skills to diagnose problems find practical solutions and clearly explain them.
- Effective Communicator: An excellent verbal and written communicator able to adapt to different communication channels.
- Technically Adept: Comfortable with various IT systems and quick to learn new applications.
- Adaptable: Capable of handling multiple tasks prioritizing effectively and thriving in a fast-paced environment.
- Proactive & Organized: Demonstrates initiative strong organizational skills meticulous attention to detail and a high sense of responsibility.
- Experience (Valued Not Required): While previous experience in customer service administration or coordination is beneficial we prioritize your potential and eagerness to grow with us!
Perks & Benefits
Joining our team means stepping into an environment where your contributions are recognized and your growth is nurtured. Were proud to offer:
- Competitive Compensation: A rewarding salary package that acknowledges your skills and dedication.
- Comprehensive Welfare: Robust benefits including health insurance and life insurance plus many other perks designed for your well-being.
- Relocation Support: If youre considering a move from abroad we provide a comprehensive relocation package to ensure a smooth transition to Ghent.
- Flexible Work-Life Balance: Our hybrid model offers a perfect blend of collaboration and flexibility youll work 2 days on-site at our modern Ghent office and enjoy 3 days of remote work from your home.
- Career Advancement: Significant opportunities for ongoing professional development training and long-term career progression within our expansive global network. Were deeply committed to investing in our employees futures.
- Global Community: Become part of a vibrant multicultural team with diverse backgrounds.
- Supportive Culture: Thrive in a company that champions teamwork innovation and a positive encouraging work atmosphere.
Your New Home Base: Ghent Belgium
This role is located in Ghent Belgium a lively city known for its rich history vibrant culture and excellent transport links. For your remote workdays youll need a reliable internet connection and a comfortable dedicated workspace.
Employment Type
Full Time
