Implementation Consultant
Implementation Consultant
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Salary Not Disclosed
1 Vacancy
Job Description
Description
- Provide professional services such as consultation software readiness and education to clients on Tyler software products.
- Collaborate with colleagues and managers to design implement and proactively manage a superior software experience for our clients.
- Host client-facing meetings to understand and document clients business processes.
- Configure applications based on business needs and accepted best practices.
- Perform consultation/analysis of client business model to identify and document client requirements regarding Tyler products and functionality.
- May recommend options for new approaches in client work processes as appropriate to ensure efficient interface solution for the clients needs.
- May identify and document business/technical requirement specifications for specific software design/development forms reports interfaces processes configuration and other relevant changes.
- Notify management and appropriate organization/department of issues or unplanned events that could impact the effectiveness/schedule/budget of the implementation.
- Create both client-facing and internal documentation such as quick tips and how tos.
- Act as liaison between the client and the companys technical staff including conveying technical information so that non-technical individuals can understand.
- Work closely with implementation field staff Project Managers and clients to troubleshoot and resolve critical issues and ensure training days are not interrupted.
- Provide follow-up assistance to clients on highly complex applications or processes as necessary.
- Work closely with clients internal business units and third-party vendors to ensure successful data transfer between products.
- May participate in the annual User Conference. Facilitate user group discussion on assigned modules/topics.
- Perform other job-related duties and responsibilities that may be assigned from time to time.
- 5-50% travel expected.
- Exceptional presentation and knowledge transfer skills.
- Excellent interpersonal skills including verbal and written communication strong attention to detail and customer service.
- Strong Microsoft Office skills (including but not limited to Visio and related tools).
- Strong problem solving and analytical skills.
- Ability to be successful working on highly visible deliverables
- Demonstrated ability to successfully collaborate across team or division boundaries
- Proven ability to consult successfully with clients by exhibiting sound judgment and presenting viable recommendations.
- Strong organizational skills with a proven track record of prioritizing managing and executing multiple priorities successfully.
- Amazing team player and constant learner.
- Desire to work in a fast-paced entrepreneurial environment.
- Must be able to travel.
- Ability to use low-code tooling to configure project deliverables.
- Familiarity with SQL a plus
Required Experience:
Contract
Employment Type
Full Time
