HVAC Maintenance Technician
HVAC Maintenance Technician
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Job Description
Job Title: Maintenance Tech II
Reports To: GM
Location Name: Donelson
Location Address: 2930 Sidco Drive Nashville TN 37204
Join the team of experts and realize your true potential!
Why You Should Join the Service Experts Team Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with training support and an opportunity for unlimited professional growth. Join us and become an EXPERT!
Job Summary
Under minimum supervision performs diagnostic and service work on commercial (rooftop) HVAC equipment and accessories. Communicates with commercial customer to answer questions resolve problems and ensure complete customer satisfaction. Works under the direction of the Field Supervisor or Branch Manager.
Key Responsibilities:
- Works under minimum supervision to perform commercial (rooftop) service and maintenance calls following company
- and customer safety protocols.
- Analyzes diagnoses and resolves customer problems in a courteous professional timely and accurate manner.
- Diagnosis and performs service on commercial heating air conditioning boilers and associated equipment ventilation
- and refrigeration equipment as well as accessories in an accurate and timely manner.
- Inspects equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks.
- Completes routine maintenance and equipment cleaning as needed or required.
- Responsible for delivery and removal of parts and equipment needed to complete service work.
- Using hand-held device records all required information on customer call. Completes all forms and paperwork in a neat
- timely complete and accurate manner.
- Communicates with dispatch while on duty to ensure dispatcher has an accurate status report of activities and availability.
- Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction.
- Promotes products and services to the customer. Calls Lead Coordinator with specifics on replacement product sales leads
- generated from customer service visit.
- Ensures company property vehicles and tools are being used maintained and properly accounted for.
- Represent our company professionally honestly and ethically in all business matters and activities.
- Following standard procedures and process ensures that the company vehicle is properly stocked returns defective
- warranty parts to branch and orders/replenishes vehicle stock as needed.
- May train other commercial service/maintenance/install technicians as assigned.
- Performs similar/other duties as needed or assigned.
Qualifications/Skills:
- Two years experience performing service and maintenance work on commercial HVAC equipment and related
- High school diploma or GED with additional training and experience in all aspects of commercial HVAC with NATE
- certification preferred.
- Skilled at servicing commercial (rooftop) heating air conditioning boilers and associated equipment and ventilation
- equipment as well as related accessories.
- Proficient at reading wiring diagrams and troubleshoot problems with electrical refrigerant and duct systems on
- commercial HVAC equipment.
- Effective and efficient time-management and organizational skills.
- Valid drivers license with acceptable driving record.
- Available to work flexible hours and on-call shifts as needed.
What Do We Offer You as a Service Experts Employee Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs including:
- Competitive Pay with incentive opportunities
- Paid Time Off and Company Holiday Pay
- Medical Dental and Vision Insurance programs
- 401(k) Retirement Savings Plan with company matching contributions
- Life Insurance and disability insurance options
- Supplemental benefit programs
- World Class Training opportunities through our Experts University
- Career Development opportunities
Service Experts Heating & Air Conditioning is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.
The job description is not intended to be a complete list of all responsibilities duties or skills required for the job and is subject to review and change at any time with or without notice in accordance with the needs of Service Experts.
Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodation upon request for individuals to participate in the application and hiring process. To request an accommodation please email
Service Experts Heating & Air Conditioningis an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.
The job description is not intended to be a complete list of all responsibilities duties or skills required for the job and is subject to review and change at any time with or without notice in accordance with the needs of Service Experts.
Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations upon request for individuals to participate in the application and hiring process. To request an accommodation please email
Required Experience:
IC
Employment Type
Full Time
